Receptionist / Care Coordinator

Lifemark; West Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A health service provider in West Kelowna is seeking a part-time Receptionist / Care Coordinator. The role involves providing excellent customer service, coordinating patient intake, and managing administrative tasks. Candidates should have a High School Diploma and strong communication and organizational skills. This position promotes an inclusive and adaptable environment.

Qualifications

• High School Diploma, G.E.D. or equivalent.
• Excellent customer service and telephone etiquette.
• Organizational skills and ability to prioritize and multi-task.
• Excellent communication (verbal/written) and interpersonal skills.
• Strong computer and data entry skills.
• Flexible and adaptable to change.
• Experience in a Physiotherapy clinic is an asset.

Responsibilities

• Answer telephone calls and greet patients and visitors.
• Coordinate detailed and accurate patient intake.
• Assist patients with completing paperwork.
• Schedule patient appointments and maintain medical records.
• Collect payment at time of service.
• Track coverage for all funding streams.
• Complete data entry and billing.
• Coordinate courier packages and process incoming and outgoing emails.

Skills

Excellent customer service skills

Telephone etiquette

Organizational skills

Communication skills

Computer skills

Data entry skills

Adaptability

Experience in a Physiotherapy clinic

Education

High School Diploma or equivalent

Job description

Receptionist / Care Coordinator – Lifemark Physiotherapy West Kelowna

Status : P art-time, approximately 20 hours per week

Lifemark Health Group is seeking a Casual / part-time Receptionist / Care Coordinator for its West Kelowna Clinic. The Receptionist / Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinatescheduling ofpatient appointments and maintain the patient’smedical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal / written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a Physiotherapy clinican asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups : Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process.