Receptionist, Administrative Services

Grant Thornton; Alberta; On-site; CAD 45,000 - 60,000; Full time

Job summary

A professional services firm in Alberta seeks an Administrative Professional to enhance client relationships, optimize office efficiency, and ensure quality assurance. The ideal candidate has strong Microsoft Office skills and a proactive mindset. This role requires 2 to 4 years of admin experience and entails responsibilities such as managing client interactions, daily operations, and supporting team needs. The position offers benefits like profit sharing and flexible days.

Benefits

Profit sharing

Flex days

Wellness benefits

Work from anywhere in Canada for 4 weeks in summer

Qualifications

• 2 to 4 years of administrative or professional services experience is an asset.
• Ability to manage competing responsibilities and prioritize.
• Able to handle sensitive and confidential information with discretion.

Responsibilities

• Provide exceptional first contact and manage client greetings.
• Optimize daily operations and maintain office supplies.
• Prepare letters, proofread documents, and ensure content accuracy.

Skills

Strong Microsoft Office Skills

Excellent written and verbal communication skills

Exceptional client service mindset

Data entry skills

Proactive and take initiative

Job description

Who we are

You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

Responsibilities

• Client Relationship Management:
  • Provide exceptional first contact: Respond to inquiries (both in person and by phone), manage client greetings, and collaborate with the client service team to ensure efficient project execution.
  • Facilitate seamless communication: Coordinate external/internal appointments, meetings, room bookings, and logistics (catering etc.) for optimal client interaction and support of internal colleagues.
• Operational Efficiency:
  • Optimize daily operations: Process payments, manage daily courier deliveries/pickups, and maintain a well‑stocked and organized lunchroom/serveries (including upkeep of dishwashers, coffee machines and serving areas).
  • Leverage technology: Utilize desk booking software, implement digital filing systems for reports and letters, and continuously develop expertise in Grant Thornton software.
• Quality Assurance & Confidentiality:
  • Ensure flawless client deliverables: Prepare letters, proofread documents, and verify content accuracy of all client materials before finalization.
  • Maintain data security: Securely scan documents and embed them electronically, initiate digital client information lockdown protocols, and participate in monthly billing procedures (when applicable).
• Teamwork & Support:
  • Collaborate effectively: Provide support to colleagues, manage email and fax distribution, reconcile invoices, and handle various administrative tasks (Including but not limited to expense and time entry, travel arrangements and calendar management).
  • Proactive resource management: Order and maintain office supplies, anticipating the team's needs.
• Coverage & Cross‑training: teach responsibilities to other admin colleagues and provide coverage as needed

If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca

Qualifications

• Excited about the opportunity to work in-office, connecting with colleagues in person
• Strong Microsoft Office Skills
• 2 to 4 years of administrative; professional services experience is an asset
• Able to contribute to Brand development and overall professional image of Grant Thornton, exuding professional demeanour and etiquette in interactions with colleagues and visitors
• Excellent data entry skills and high attention to detail with an aptitude for proofreading and suggesting alternatives
• Excellent written and verbal communication skills
• Ability to manage competing responsibilities and prioritize
• Exceptional client service mindset
• Be proactive and take initiative; you enjoy learning new things and taking on new tasks
• Able to handle sensitive and confidential information with discretion

At Doane Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

Benefits

Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge-like benefits, Work from anywhere in Canada in the summer for 4 weeks, and more!

Our special culture shines through when we have the opportunity to connect in person. That’s why we’re working in a model where teams are required to be together in the office 4 days per week.

Call to Action

Are you ready to Discover Your Purple?