Receptionist/Administrative Assistant

Jane Cheung, R.TCMP and Associates; Whitby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare clinic in Whitby is looking for a full-time receptionist/administrative assistant to manage front desk tasks, including welcoming patients, booking appointments, and answering inquiries. Ideal candidates should have at least one year of customer service experience, strong computer skills, and excellent communication abilities in English. The clinic promotes a positive work environment focused on healthy living and community support. An interest in sustainable health is preferred. Pay is $18 per hour.

Qualifications

• At least 1 year of customer service and reception experience.
• Strong computer skills with creativity.
• Excellent written and verbal English communication.
• Positive and outgoing attitude.

Responsibilities

• Welcome patients at the front desk.
• Manage online booking appointments and inquiries.
• Provide direct billing to insurances and handle payments.
• Assist practitioners with clinic organization.

Skills

Customer service experience

Strong computer skills

Excellent writing skills

Positive attitude

Creative team player

Job description

Position: Receptionist

Days Available: 10 am-4 pm, Monday - Friday

About us

Jane Cheung, R.TCMP and Associates have been serving the Durham region for almost twenty years. As regulated health practitioners in Traditional Chinese Medicine in Ontario, our practice is focused on healing and sustainable health of our patients in a calm and positive environment. We treat pain management, fertility support, pregnancy support, to mental health issues.

Job Description

We seek a receptionist/ administrative assistant at the front desk to manage administrative support that will include:

• welcoming patients
• online booking appointments
• answering inquiries through calls and emails
• providing general information for current and new patients
• providing direct billing insurances
• managing payment through JaneApp
• assisting the practitioners in keeping the clinic clean and organized
• monitoring clinic supplies and supporting ad hoc duties

There are minor creative roles involved with

• social media postings
• biweekly enews through Mailchimp
• postings on our website blog and google

Qualifications

All above will require working independently most of the time with guidance from the director when not occupied with patients. We require some who is:

1. at least 1-year customer service and reception working experience
2. strong computer skills and creative team player
3. interest in supporting the local community
4. interest in sustainable health and healthy living
5. excellent writing skills and communication in English
6. positive and outgoing attitude

If that is you, we would love to have you as part of our team!

Nice to have

We appreciate that you attach a cover letter or digital artwork (ex. a poster or social media contents). We may ask you to do a simple artwork using Canva at our clinic during in‑person interview (15 min)

Application deadline

Tuesday, Dec. 30, 2025

Job Type: Full-time

Pay: $18.00 per hour

Work Location: In person