Receptionist

Duliban Insurance Brokers; Welland; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading insurance brokerage in Welland, Ontario, is seeking a Client Service Representative to manage incoming communications and support the team. This on-site position requires interpersonal skills and attention to detail, ensuring exceptional service for clients. Responsibilities include answering calls and emails, processing payments, and maintaining a welcoming environment. Candidates should possess a high school diploma and customer service experience. The role offers competitive compensation and comprehensive benefits including medical coverage and training opportunities.

Benefits

Competitive compensation

Medical, dental, and vision coverage

Health spending account

RRSP and DPSP Plan

Paid Personal Days

Competitive vacation entitlement

Paid time to volunteer

Training and development opportunities

Qualifications

• Demonstrates integrity and professionalism.
• Excellent interpersonal and communication skills needed.
• Ability to work independently and as part of a team.

Responsibilities

• Answer incoming calls, texts, and emails from clients.
• Keep reception and waiting areas clean and organized.
• Greet visitors and guide them appropriately.
• Process client payments and manage incoming mail.
• Enter leads from client communications and manage callbacks.

Skills

Professionalism

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

Are you looking to establish a professional career in a growing industry? Are you seeking advancement and longevity in a dynamic, rewarding environment?

At Duliban Insurance, our tenets of honesty, integrity and hard work inform everything we do – we are committed to delivering exceptional client service in every interaction by combining innovative technology with our deep community roots. As a proud local business with a big vision, we're always looking for passionate individuals to join our award-winning Dream Team and grow with us!

Primary Responsibilities

• Answer incoming calls, texts, and emails from clients and direct them correctly
• Keep the reception and waiting areas clean, organized, and welcoming
• Greet walk-in visitors and guide them to the appropriate team member, booking appointments for later where necessary
• Process client payments, review and accept incoming e-transfers, basic cash handling and deposits
• Handle incoming and outgoing mail, including packages and courier deliveries
• Preparation of Registered Letters as directed
• Manage callbacks for all departments according to their specific procedures
• Manage/traige incoming emails to the reception inbox
• Reconcile batches including e-transfer summaries, cheques and debit payments received over 1-2 days
• Enter leads from client calls, quote emails and monoline emails for sales teams
• Adherence to all company health and safety policies
• Perform all other related duties as assigned with a high level of professionalism

Requirements

Required Skills & Qualifications

• Demonstrates a high degree of professionalism and integrity
• Has excellent interpersonal and communication skills
• Works well within a team and independently, taking initiative to assist team members where needed
• Interacts with patience, enthusiasm and dedication
• Pays close attention to detail and multitasks with a high level of organization and accuracy
• Approaches learning and professional development with enthusiasm
• Possesses a high school diploma or equivalent with customer service experience

This is an on-site position and training will take place in Welland, Ontario.

Benefits

The Company

Duliban Insurance Brokers is an award-winning third generation brokerage that has been consistently named a top insurance workplace, winner of Brokerage of the Year (2019), and Lincoln’s Business of the Year (2022). With offices across Niagara and Haldimand, our team prides itself on helping clients find simple, affordable solutions to all their auto, home, business and farm insurance needs. As a valued Dream Team Member, you receive:

• Competitive compensation
• A benefit package including medical, dental and vision coverage
• A health spending account to use at your discretion
• RRSP and DPSP Plan
• Paid Personal Days
• Competitive vacation entitlement
• Paid time to volunteer in the community
• Training and development opportunities