Receptionist

CASA Mental Health; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare organization in Calgary is seeking a part-time Administrative Support II. The role involves supporting patients, booking appointments, and performing general office duties. Candidates should have two years of administrative experience and strong communication skills. Proficiency in Microsoft Office is required, and medical office experience is an asset. The position operates Monday to Friday, offering a wage range of $23.34 - $27.58 CAD hourly.

Qualifications

• Two years of relevant administrative experience required.
• Proven verbal and written communication skills essential.
• Experience in a medical office setting preferred.

Responsibilities

• Develop understanding of CASA's programs and referral processes.
• Greet patients and coordinate their arrivals.
• Conduct general office administration duties.

Skills

Multi-line Phone Systems

Customer Service

Computer Skills

QuickBooks

Medical office experience

Office Experience

10 Key Calculator

Dental Office Experience

Front Desk

Administrative Experience

Medical Receptionist

Phone Etiquette

Education

Medical office assistant and/or business administration program

Tools

Microsoft Office

Job description

Join CASA Mental Health in shaping a brighter future for children, youth and families by providing them with timely mental health care and empowering them to thrive.

Job Details

• Wage range: $23.34 - $27.58 CAD Hourly
• Shift structure: Monday to Friday 7.25 hours per day
• Primary location: CASA Calgary
• Union: In-scope
• Classification: Administrative Support II
• FTE: 0
• Status: Casual

About the Role

The Clinical Administration team supports the organization through direct and indirect assistance across clinical and business departments. The team also provides external public-facing support to CASA patients and families through multiple avenues.

Responsibilities

• Develop an understanding of CASAs programs and the associated referral processes to best support patients and their families.
• Greet patients and their families and liaise with staff to coordinate arrivals and direct families.
• Book appointments make confirmation calls and register new patients.
• Check patients in upon arrival and update demographic data.
• Respond to incoming calls and transfer inquiries to the appropriate person and/or take accurate messages.
• Maintain a clean safe and organized workspace.
• Perform general office administration duties such as photocopying printing mailing facility opening and closing etc.
• Assist with staff scheduling.
• Provide coverage for medical transcription service as well as Intake and Health Records when required.

Qualifications

• Two years of relevant administrative experience.
• Successful completion of medical office assistant and/or business administration program is an asset.
• Experience in a medical office setting is an asset.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Proficient in Microsoft Office software.
• High level of accuracy with data entry.
• Attention to detail and ability to prioritize.

Conditions of Employment

• A satisfactory Criminal Records Check. This would be the financial responsibility of the successful candidate.

Closing Date

September 27 2025

Please quote the following competition number in your application materials 25-194

Key Skills

• Multi-line Phone Systems
• Customer Service
• Computer Skills
• QuickBooks
• Medical office experience
• Office Experience
• 10 Key Calculator
• Dental Office Experience
• Front Desk
• Administrative Experience
• Medical Receptionist
• Phone Etiquette

Job Information

• Employment Type: Part-Time
• Experience: years
• Vacancy: 1
• Yearly Salary Salary: 23 - 27