RCO-Reports Coordinator

Lifemark; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading independent medical assessment provider in Calgary is seeking a Reports Coordinator to manage client assessment documentation and ensure timely delivery of reports. Ideal candidates will have 3 years of experience in an administrative role and strong organizational skills. The company offers comprehensive health benefits, training opportunities, and a supportive work environment.

Benefits

Comprehensive health and dental choices

Employee Assistance Program

Shoppers Drug Mart Employee Discount

Employee Stock Purchase Plan

Paid vacation

Annual continuing education allowance

Goodlife Fitness Corporate Discount Gym Membership

Qualifications

• 3 years’ experience in a Client Service or administrative position.
• Comprehensive computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat).
• Knowledge of medical terminology is a strong asset.

Responsibilities

• Support management of reports related to client assessments.
• Track and manage the flow of assessment reports.
• Document and format final reports for delivery.

Skills

Client Service

Organizational skills

Communication skills

Computer efficiency

Medical terminology knowledge

Education

Post-secondary/community college education

Tools

MS Office

Adobe Acrobat

Job description

Overview

Reports Coordinator

Employment Type: Full-time/Permanent  |  Location Type: In-Person  |  Location: Unit 70, 2121 29 Street NE, Calgary, AB

Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.

Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

Responsibilities

• Support the administrative management of all single and multidisciplinary reports/documentation related to client assessment files.
• Track and manage the flow of assessment reports, ensuring timely receipt, formatting, and documentation in ADMS.
• Handle final report preparation and delivery and maintain accurate records.
• Follow up on outstanding reports with assessors and transcription teams, and document in the tracking system.
• Monitor the tracking system for reports due in and out on a daily basis, and facilitate timely delivery.
• Document special cases and special handling of reports as appropriate.
• Document receipt of reports from assessors in the system and ensure report statuses advance to support smooth progression.
• Format reports, perform preliminary quality assurance checks, and upload in preparation for detailed QA reviews.
• Facilitate, follow up, and document report sharing amongst assessors for multidisciplinary assessments.
• Final formatting of reports to be sent to customers. Ensure copies are filed in the system and metrics are logged and tracked.
• Deliver reports to customers via the delivery method specified in the Service Level Agreement.

Preferred Qualifications

• Relevant post-secondary/community college education.
• 3 years’ experience in a Client Service or administrative position, ideally within the insurance/health care environment.
• Comprehensive computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat).
• Effective verbal and written communication skills.
• Proven organizational and multi-tasking skills.
• Knowledge of medical terminology and medical transcription experience is a strong asset.

Why choose Viewpoint?

• Comprehensive and flexible health and dental choices with Flex benefits
• Lifemark Employee Assistance Program
• Shoppers Drug Mart Employee Discount (30%)
• Employee Stock Purchase Plan (25%)
• Paid vacation and Wellness days
• Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
• Goodlife Fitness Corporate Discount Gym Membership
• Ongoing internal training and development with opportunities for mentorship
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• Nationally recognized brand with a strong digital presence

Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!

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