Ramp Agent - YXL

Perimeter Aviation LP; Sioux Lookout; On-site; CAD 32,000 - 52,000; Full time

Job summary

Perimeter Aviation is seeking a Ramp Agent to support ramp operations in Sioux Lookout, Ontario. The role focuses on sorting, loading and unloading baggage, freight and equipment while maintaining safety, on-time performance and customer service standards.

You will work with the Ramp Supervisor and Load Coordinator to meet deadlines, assist flight crew as needed, and perform warehouse duties as required. This position requires physical stamina and adherence to safety procedures.

Qualifications

• High school diploma or GED is required.
• Valid driver's license and ability to obtain an Airside Vehicle Operator's Permit.
• Ability to obtain necessary transportation security clearances.
• Previous warehouse or Ramp experience is an asset.
• Previous aviation operation experience is an asset.
• Indigenous and Cultural Awareness Training is an asset.

Responsibilities

• Sort, load and unload baggage, freight and equipment.
• Tow and marshall aircraft, drive and fuel equipment, de-ice aircraft.
• Perform physically demanding tasks safely and efficiently.
• Ensure on-time performance policies are met.
• Maintain high customer service standards for travelers.
• Communicate with Ramp team to meet deadlines.
• Monitor safety and provide courteous assistance to customers.
• Complete general warehouse duties as assigned.
• Operate forklifts and manage inventory where required.
• Attend safety training and adhere to policies.

Skills

Communication

Teamwork

Customer service

Safety awareness

Physical stamina

Education

High school diploma or GED

Valid driver's license

Airside Vehicle Operator's Permit

Security clearances readiness

Tools

Forklift license

Job description

Position Summary

Reporting to the Manager, Ramp Operations the Ramp Agent is responsible for the sorting, loading and unloading of baggage, freight and equipment out of Company aircraft, focusing on the Service Level agreement to ensure that customer service is met along with on-time performance.

Personal Characteristics

• Highly flexible, with the ability to respond quickly in a dynamic environment
• Professional and respectful, with a positive work attitude
• Timely with a high level of commitment to on-time performance is essential
• Motivated with the ability to work independently and as part of a team
• Effective verbal and written communication skills
• High level of respect, understanding and regard for First Nations communities
• Customer Service-oriented with a commitment to exceptional service

Key Responsibilities and Accountabilities

• Sort, load and unload baggage, freight and equipment
• Tow and marshall aircraft, drive and fuel equipment, de-ice aircraft, install and uninstall aircraft seats and equipment, service aircraft lavatories, ensure that airside areas are organized and clean
• Perform physically-demanding tasks effectively using the safest and most efficient methods possible
• Ensure that on time performance policies and procedures are met and adhered to
• Ensure that customer service standards are met or exceeded
• Communicate effectively with other Ramp Agents, the Ramp Supervisor and the Aircraft Load Coordinator to meet deadlines safely and efficiently
• Monitor customer safety at all times and assist customers in a friendly and courteous manner
• Adhere to and operate within safety policies, procedures and practices, attending and completing all safety training
• Provide courteous, prompt, accurate and careful handling of customer baggage, airfreight (continuous lifting, loading/unloading, sorting and transfer of baggage and freight)
• Assist Flight Crew with off-loads at various aircraft destinations as assigned
• Provide assistance with ramp set-up and storage of equipment and baggage
• Complete general warehouse duties, which may include but not limited to completing and verifying manifests, shipping and receiving, customer services, organizing fridge and freezers, cleaning and organizing the warehouse, operating forklifts, etc.
• Perform additional duties as assigned

Minimum Education, Experience and Certifications

• High school diploma or General Education Degree (GED) equivalent
• Must possess valid driver's license
• Must qualify for and obtain an Airside Vehicle Operator's Permit
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
• Previous warehouse and/or Ramp experience is considered an asset
• Previous aviation operation experience is considered an asset
• Forklift license or completed applicable training considered an asset
• Indigenous and Cultural Awareness Training considered an asset

Working Conditions

• Physically able to perform all listed job duties
• Travel by aircraft and other means as required by role
• Work performed in multiple environments, contact with staff and the general public
• Manual dexterity required to use desktop computer and telephones
• Work performed both indoors and outdoors; employee must be able to adapt to all outdoor weather conditions
• Various shifts and at a fast pace in order to meet service level requirements of the airline
• In good general health and able to lift and bend, carrying loads of up to 50lbs
• Safety equipment when and where required, e.g. hearing protection, safety vest, and applicable passes