Quick Service Restaurants (QSR) Assistant General Manager - FUTURE OPPORTUNTIES

Eataly North America; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Job summary

A global food marketplace based in Ottawa is seeking an Assistant General Manager for their Quick Service Restaurants (QSR). The role involves overseeing daily operations, collaborating with management, and ensuring guest satisfaction. Ideal candidates should possess a Bachelor's Degree and at least 2 years of management experience in a counter-service or retail environment. Strong leadership and communication skills are essential for this position. This role offers various benefits and a dynamic work environment.

Benefits

Paid Time Off

401K with match or RRSP

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

Qualifications

• 2+ years of management experience in counter-service or retail environment.
• Advanced proficiency in MS Office and common retail POS system.
• Experience and knowledge in coffee and manual espresso machines.

Responsibilities

• Oversee day-to-day operations of QSR at a single location.
• Collaborate with QSR General Manager on operational aspects.
• Ensure guest experience standards are consistently met.
• Manage budget and submit payroll for staff.

Skills

Communication skills

Leadership

Problem-solving skills

Organizational skills

Teambuilding skills

Analytical skills

Education

Bachelor’s Degree

Tools

MS Office

Retail POS systems

Manual espresso machine

Job description

Quick Service Restaurants (QSR) Assistant General Manager - FUTURE OPPORTUNTIES

Full-time

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

If you are interested in joining our team and can be flexible with your job search timeline, we’d be happy to receive your application! We are looking for candidates with mobility and interest in growth, as we continue to open in major cities across North America

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options.

The Quick Service Restaurants (QSR) Assistant General Manager oversees the complex day-to-day operations of QSR at a single Eataly location. Reports directly to QSR General Manager and supervises the QSR staff of service leads, baristas, sales associates and stockers.

Responsibilities

• Collaborates closely with the QSR General Manager on all aspects of management
• Monitors budget to ensure efficient operations and that expenditures stay within budget limitations
• Ensures guest experience standards are consistently met
• Makes schedule and submits payroll for staff with approval of the QSR General Manager
• Hires, assigns, trains, motivates, evaluates and terminates employees as necessary
• Documents, investigates and resolves employee and guest incidents
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Supervises cleaning and maintenance of equipment and counters according to Department of Health standards, and arranges repairs, contracts and other services when needed
• Sends daily shift notes to the QSR General Manager
• Performs other duties as required or assigned

Qualifications

• Bachelor’s Degree
• 2+ years of management experience in counter-service or retail environment
• Exceptional communication, leadership, motivational and teambuilding skills
• Demonstrated problem-solving, organizational and analytical skills
• Advanced proficiency in MS Office and common retail POS system (for example, Micros)
• Experience and knowledge in coffee, coffee production and manual espresso machines

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

Benefits and Perks

• Paid Time Off
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.