Quality & Training Analyst | Drive Operational Excellence

Element Fleet Management; Mississauga; On-site; CAD 62,000 - 86,000; Full time

Job summary

A leading fleet management company is seeking a detail-oriented Training & Quality Analyst in Mississauga to enhance operational quality and efficiency. This role involves evaluating work quality, driving improvements, and supporting training initiatives. Candidates should have a background in Quality Assurance, strong analytical skills, and advanced spreadsheet knowledge. The salary range is $62,600 to $86,000 annually, depending on experience.

Benefits

Comprehensive health benefits

Paid time-off programs

Culture of innovation and empowerment

Qualifications

• Minimum of 3 years of experience in Quality Assurance or Operational Excellence.
• Ability to influence cross-functional teams.
• Meticulous attention to detail.

Responsibilities

• Evaluate calls and documentation against SOPs.
• Analyze defects and performance data to identify issues.
• Maintain and update SOPs and policy documentation.
• Partner with Training to address skill gaps and provide support.

Skills

Strong analytical skills

Advanced spreadsheet proficiency

Basic SQL or BI platform experience

Proven training and facilitation

Excellent documentation discipline

Education

Bachelor’s degree in business or related field

Tools

Power BI

Job description

A leading fleet management company is seeking a detail-oriented Training & Quality Analyst in Mississauga to enhance operational quality and efficiency. This role involves evaluating work quality, driving improvements, and supporting training initiatives. Candidates should have a background in Quality Assurance, strong analytical skills, and advanced spreadsheet knowledge. The salary range is $62,600 to $86,000 annually, depending on experience.