Quality Service Analyst (Social Services)

Indigenous Perspectives Society; Surrey; On-site; CAD 71,000 - 77,000; Full time

Job summary

A leading community organization in Surrey is seeking a Quality Service Analyst to negotiate contracts, monitor services, and manage crises in the social services sector. The ideal candidate will hold a relevant degree and possess strong communication skills. This full-time role offers a salary of $71,771 to $76,071 annually along with benefits including health insurance, pension plan, and ample vacation time.

Benefits

Employer-paid extended health and dental plan

BC Public Service Pension plan

Generous vacation and personal days

Paid maternity/parental leave

Wellness supports including EFAP

Qualifications

• Preference given to candidates with a degree in Business or Social Work.
• Experience in social services sector, resource development or contract management.
• Equivalent combination of relevant education/experience may be considered.

Responsibilities

• Represent CLBC as primary point of contact for service providers.
• Negotiating contracts for funding and service levels.
• Monitoring contracts for service quality and managing service requests.

Skills

Strong written and oral communication skills

Excellent analytical and problem-solving skills

Ability to manage multiple priorities/projects

Interpersonal skills

Education

Bachelor’s degree in Business, Social Work, or related discipline

Job description

We are honoured to again be selected as one of B.C.’s Top Employers.

If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Status/Term: Regular/Full-time
Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $71,771 to $76,071 annually
Team: South Surrey/Cloverdale/Fleetwood
Location: Surrey (Hybrid – 3 days a week in office – after passing a 6-month probation)

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact [e-mail] at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the Role:

As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers. You will perform the lead role in negotiating contracts for funding and service levels, reviewing and monitoring contracts for service quality, developing and approving new resources, managing service requests and ensuring crisis response systems and resources are available.

Key responsibilities:

• Consulting with Facilitators about support requests, service availability, and resource suitability
• Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues
• Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
• Recruiting and developing new service relationships
• Developing service contracts or agreements and negotiating the costing details and quantities
• Negotiating contract costing and advising on requirements for corrective action in contracted service delivery
• Ensuring service collaboration and developing cost sharing agreements
• Liaising with key staff regarding current funding limitations or delays, and participating as a team member in local budget management
• Reviewing financial reports to ensure delivery of services for approved funding supports

What you will bring:

Preference will be given to candidates with a Bachelor’s degree in Business, Social Work, or a related discipline.

Experience working in the social services sector in areas such as resource development or contract management.

An equivalent combination of relevant education/experience may be considered.

We are also looking for:

• Strong written and oral communication skills, presentation skills, and interpersonal skills
• Excellent analytical and problem-solving skills
• Ability to resolve conflicts with a wide range of stakeholders and contribute to the resolution of urgent situations
• Ability to manage finances, budgets or other resources
• Ability to manage multiple priorities/projects and produce results within deadlines
• Ability to develop and enhance service networks, including colleagues, service providers and community members
• Ability to effectively represent CLBC in the community, exercising tact and diplomacy
• Ability to w

Benefits:

• Employer-paid extended health and dental plan
• A BC Public Service Pension plan with employer contributions
• Generous vacation plus additional personal days
• Paid maternity/parental/adoption leave
• Life insurance, paid sick days, and, if needed, long-term disability
• Wellness supports, including an Employee and Family Assistance Program
• Professional development funds and resources to encourage continuous learning and skill development
• Access to government discounts on travel, cell phones, and more!

Additional Info

Possession of a Class 5 driver’s license and a clean driver’s abstract is required.

Successful applicants are subject to a Criminal Record Check.

An eligibility list for internal candidates may be established.

Closing date: November 12, 2025.

If your application is shortlisted, you’ll be invited to an interview where you’ll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.

This opportunity is open to applicants who are legally entitled to work in Canada.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://communitylivingbc.prevueaps.ca/jobs/29556.html