Quality Service Analyst

Indigenous Perspectives Society; Vernon; Hybrid; CAD 71,000 - 77,000; Full time

Job summary

A regional service organization is hiring a Quality Service Analyst in Vernon, Canada. This full-time position requires experience in the social services sector, particularly in contract management and resource development. The analyst will engage with service providers to negotiate contracts, monitor service quality, and assist families in crisis. This role supports a diverse workplace and offers comprehensive benefits, including health, pension, and professional development resources.

Benefits

Employer-paid health and dental plan

BC Public Service Pension plan

Generous vacation plus personal days

Paid parental leave

Professional development funds

Qualifications

• Experience working in the social services sector, especially in resource development or contract management.
• Excellent analytical and problem-solving skills are required.
• Ability to manage multiple priorities/projects and produce results within deadlines.

Responsibilities

• Act as the primary contact for service providers and negotiate contracts.
• Monitor contracts for service quality.
• Consult with facilitators on support requests and resource suitability.

Skills

Communication skills

Analytical skills

Problem-solving skills

Conflict resolution

Resource management

Project management

Education

Bachelor’s degree in Business, Social Work, or related discipline

Job description

We are honoured to again be selected as one of B.C.’s Top Employers.

If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Status/Term: Regular/Full-time
Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $71,771 to $76,071 annually
Team: SI Vernon 1
Location: Vernon (Hybrid – 3 days a week in office – after passing a 6-month probation)

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact [e-mail] at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the Role:

As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers. You will perform the lead role in negotiating contracts for funding and service levels, reviewing and monitoring contracts for service quality, developing and approving new resources, managing service requests and ensuring crisis response systems and resources are available.

Key responsibilities:

• Consulting with Facilitators about support requests, service availability, and resource suitability
• Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues
• Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
• Recruiting and developing new service relationships
• Developing service contracts or agreements and negotiating the costing details and quantities
• Negotiating contract costing and advising on requirements for corrective action in contracted service delivery
• Ensuring service collaboration and developing cost-sharing agreements
• Liaising with key staff regarding current funding limitations or delays, and participating as a team member in local budget management
• Reviewing financial reports to ensure delivery of services for approved funding supports

What you will bring:

• Preference will be given to candidates with a Bachelor’s degree in Business, Social Work, or a related discipline
• Experience working in the social services sector in areas such as resource development or contract management
• An equivalent combination of relevant education/experience may be considered
• Strong written and oral communication skills, presentation skills, and interpersonal skills
• Excellent analytical and problem‑solving skills
• Ability to resolve conflicts with a wide range of stakeholders and contribute to the resolution of urgent situations
• Ability to manage finances, budgets or other resources
• Ability to manage multiple priorities/projects and produce results within deadlines
• Ability to develop and enhance service networks, including colleagues, service providers and community members
• Ability to effectively represent CLBC in the community, exercising tact and diplomacy
• Ability to w

We are also looking for:

• Strong written and oral communication skills, presentation skills, and interpersonal skills
• Excellent analytical and problem‑solving skills
• Ability to resolve conflicts with a wide range of stakeholders and contribute to the resolution of urgent situations
• Ability to manage finances, budgets or other resources
• Ability to manage multiple priorities/projects and produce results within deadlines
• Ability to develop and enhance service networks, including colleagues, service providers and community members
• Ability to effectively represent CLBC in the community, exercising tact and diplomacy
• Ability to w

Benefits:

• Employer‑paid extended health and dental plan
• A BC Public Service Pension plan with employer contributions
• Generous vacation plus additional personal days
• Paid maternity/parental/adoption leave
• Life insurance, paid sick days, and, if needed, long‑term disability
• Wellness supports, including an Employee and Family Assistance Program
• Professional development funds and resources to encourage continuous learning and skill development
• Access to government discounts on travel, cell phones, and more!

Additional Info

Occasional overnight travel may be required
Possession of a Class 5 driver’s license and a clean driver’s abstract is required
Successful applicants are subject to a Criminal Record Check
An eligibility list for internal candidates may be established
Closing date: December 18, 2025

If your application is shortlisted, you’ll be invited to an interview where you’ll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.

This opportunity is open to applicants who are legally entitled to work in Canada.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://communitylivingbc.prevueaps.ca/jobs/29720.html