Quality Service Analyst

Community Living BC; Cranbrook; On-site; CAD 60,000 - 80,000; Full time

Job summary

A Crown corporation in Canada is seeking a Quality Service Analyst to oversee service contracts and quality for individuals with developmental disabilities. The candidate will negotiate contracts, monitor service delivery, and assist with resource management. Preference will be given to applicants with a Bachelor's degree in Business or Social Work and relevant experience in social services or contract management.

Qualifications

• Experience in social services or contract management is preferred.
• Strong written and oral communication capabilities.
• Ability to work independently and manage multiple projects.

Responsibilities

• Lead contract negotiations and monitor service quality.
• Consult with facilitators about support requests and service availability.
• Conduct on-site monitoring and assist individuals during crises.

Skills

Communication skills

Analytical skills

Problem-solving skills

Interpersonal skills

Education

Bachelor's degree in Business or Social Work

Job description

We are honoured to again be selected as one of B.C.'s Top Employers.

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Status / Term : Temporary / Auxiliary - Anticipated 70 hours bi-weekly until January 2026

Classification / Salary : Social Program Officer (Growth to R24) / Position starts at $39.30 to $41.65 hourly

Team : SI - Cranbrook

Location : Cranbrook (Hybrid schedule after passing a 6-month probation)

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact us at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the Role :

As a Quality Service Analyst at CLBC, you will represent CLBC as the primary point of contact for service providers. You will lead in negotiating contracts for funding and service levels, reviewing and monitoring contracts for service quality, developing and approving new resources, managing service requests, and ensuring crisis response systems and resources are available.

Key responsibilities :

• Consulting with Facilitators about support requests, service availability, and resource suitability.
• Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues.
• Working with Facilitators to assist individuals and their families experiencing a crisis.
• Recruiting and developing new service relationships.
• Developing service contracts or agreements and negotiating the costing details and quantities.
• Negotiating contract costing and advising on requirements for corrective action in contracted service delivery.
• Ensuring service collaboration and developing cost-sharing agreements.
• Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management.
• Reviewing financial reports to ensure delivery of services within the approved funding supports.

What you will bring :

• Preference will be given to candidates with a Bachelor's degree in Business, Social Work, or a related discipline.
• Experience working in the social services sector in areas such as resource development or contract management.
• An equivalent combination of relevant education and experience may be considered.

We are also looking for :

• Strong written and oral communication skills, presentation skills, and interpersonal skills.
• Excellent analytical and problem-solving skills.
• Ability to resolve conflicts with a wide range of stakeholders and contribute to the resolution of urgent situations.
• Ability to manage finances, budgets, or other resources.
• Ability to manage multiple priorities/projects and produce results within deadlines.
• Ability to develop and enhance service networks, including colleagues, service providers, and community members.
• Ability to effectively represent CLBC in the community, exercising tact and diplomacy.
• Ability to work independently within a policy framework to seek continuous improvement in workplace practices and develop flexible and creative support options for individuals and their families.

Additional Info :

• Occasional overnight travel may be required within the region.
• Possession of a Class 5 driver's license and a clean driver's abstract is required.
• Successful applicants are subject to a Criminal Record Check.
• An eligibility list for internal candidates may be established.

Closing date : August 27, 2025

If your application is shortlisted, you'll be invited to an interview where you'll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.

This opportunity is open to applicants who are legally entitled to work in Canada.