Quality & Regulatory Affairs Manager

Fullscript; Ottawa; On-site; CAD 75,000 - 95,000; Full time

Job summary

A health intelligence platform in Ottawa is seeking a Quality & Regulatory Affairs Manager to oversee compliance with dietary supplement regulations. The ideal candidate has over 5 years of experience, particularly with FDA and Health Canada standards, and excels in collaboration across teams. Join to drive regulatory operations and be part of a mission-driven environment.

Benefits

Market competitive compensation package

401K matching (within US) / RRSP matching (within CAD)

Flexible PTO policy

Employee discount on products

Qualifications

• 5+ years of experience in regulatory affairs or quality compliance.
• Working knowledge of FDA and Health Canada regulations.
• Experience in managing labeling, claims, and supplier documentation.

Responsibilities

• Maintain compliance with FDA and Health Canada regulations.
• Manage product licensing and regulatory documentation.
• Support audit readiness for inspections.

Skills

Regulatory affairs experience

Quality compliance

Strong communication

Team collaboration

Education

Bachelor’s degree in life sciences or chemistry

Job description

Overview

Founded in 2011, Fullscript started by solving one problem: helping practitioners access and prescribe the products they trust to deliver integrative care. What began as a simple solution has evolved into a health intelligence platform that powers every part of care. Today, 125,000 practitioners rely on Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. They support over 10 million patients who use Fullscript to stay connected to their care plans, making it easier to stay engaged and follow through on treatment. We build tools that make care smarter and more human. Tools that save time, simplify decisions, and strengthen the connection between practitioner and patient. When everything practitioners need is in one place, they can focus on what matters most: helping people get better.

This is your invitation. Bring your ideas. Bring your grit. Bring your care for people. Join us and shape the future of care.

We’re looking for a Quality & Regulatory Affairs Manager who’s passionate about dietary supplement and NHP compliance and ready to help drive end-to-end regulatory operations across North America. You’ll be hands-on with FDA 21 CFR Part 111, DSHEA, NSF 455-2, and Health Canada’s NHP regulations with the ultimate goal of ensuring our products, warehouses, and documentation consistently meet the highest standards while every process stands up to regulatory scrutiny.

This is a hands-on, high-visibility role where you’ll partner closely with Quality, Legal, and Distribution teams to keep our systems inspection-ready and our documentation watertight. You’ll work across a fast-moving operation with more than 17,000 SKUs and five warehouses, maintaining our commitment to flawless compliance as we continue to scale. It’s an excellent opportunity for someone who enjoys solving complex compliance challenges, leading through influence, and is eager to grow into broader leadership as our team expands.

Join us to build the next chapter of Fullscript’s regulatory journey!

What You'll Do

• Maintain ongoing compliance with FDA 21 CFR 111, DSHEA, and NSF 455-2 for finished dietary supplements
• Manage Health Canada NHP site and product licensing, importation compliance, and regulatory documentation
• Review and approve labels, claims, and substantiation for dietary supplements and NHPs
• Support audit readiness for FDA, NSF, and Health Canada inspections, including CAPA documentation and process follow-up
• Oversee facility registrations, supplier qualifications, and product listings across U.S. and Canadian markets
• Partner with Quality, Legal, and Distribution to resolve compliance issues and strengthen product lifecycle controls
• Monitor regulatory updates and proactively align internal processes to new requirements
• Contribute to SOP, QMS, and continuous improvement initiatives that reinforce Fullscript’s compliance excellence

What You Bring

• 5+ years of progressive experience in regulatory affairs or quality compliance within dietary supplements and/or NHPs
• Working knowledge of FDA dietary supplement regulations (21 CFR 111, DSHEA, NSF 455-2) and Health Canada NHP frameworks
• Experience supporting or preparing for FDA, NSF, or Health Canada inspections
• Proven ability to manage labeling, claims, supplier documentation, and GMP records with precision
• Strong communicator with the confidence to collaborate across teams and influence without authority
• Bachelor’s degree in life sciences, chemistry, or a related field

Bonus if you have...

• Experience in a multi-site or high-SKU operation (distribution or manufacturing)
• Familiarity with digital QMS or regulatory systems (ZenQMS, NetSuite, etc.)
• Knowledge of Prop 65 or FTC claim substantiation

Why You'll Love Fullscript

• Market competitive compensation package including equity
• 401K matching (within US)//RRSP matching (within CAD)
• Flexible PTO policy
• Flexible benefits package and additional perks
• Employee discount on Fullscript catalog of products for family & friends
• Ability to Work Wherever You Work Well

Why Fullscript

Great work happens when people feel supported, trusted, and inspired. You’ll join a team that values innovation, supports growth, and puts people first. We win as a team and leave egos at the door.

Apply now. Let’s build the future of healthcare together.

A Few Things to Know

We’re grateful for the high level of interest in joining Fullscript. Because of the number of messages we receive, we’re not able to review or respond to individual inquiries about open roles via email, LinkedIn, or other social platforms. Please apply directly through our careers page to ensure your application reaches our hiring team.

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request. Email [e-mail] for support.

All employment offers are contingent upon the successful completion of background checks, conducted in compliance with applicable federal, state, and provincial laws.

We also use AI tools to support parts of our hiring process, like screening and reviewing responses. Final decisions are always made by people. This process complies with privacy and employment laws across Canada and the U.S.

Learn More About Fullscript

🌐 www.fullscript.com

💬 @fullscriptHQ on instagram

📺 Let’s make healthcare whole

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.