Quality Improvement & Planning Coordinator

Sandy Hill Community Health Centre; Ottawa; On-site; CAD 70,000 - 86,000; Part time

Job summary

A community health organization in Ottawa is seeking a Quality Improvement & Planning Coordinator for an 18 Month Part-Time contract. The role involves coordinating initiatives in quality improvement and operational planning, with a focus on enhancing service delivery in health care. The ideal candidate has a Master's degree and at least three years of relevant experience. This position offers an annualized salary indexed from $70,689 to $85,140, along with a benefits package.

Benefits

4 weeks holiday

Pension Plan (HOOPP)

Group insurance plan

Qualifications

• Minimum of three years experience in health care quality initiatives.
• Demonstrated success in leading organizational improvement projects.
• Fluency in English, both oral and written.

Responsibilities

• Coordinate quality improvement and operational planning initiatives.
• Report to leadership and train various stakeholders.
• Ensure compliance with licensing and regulatory requirements.

Skills

Project management skills

Analytical skills

Communication skills

Change management

Collaboration

Education

Master's degree in Quality Improvement or equivalent

Tools

Computers - Word processing & data analysis

Job description

Internal/External Employment Opportunity

Position: Quality Improvement & Planning Coordinator

Component/Team: Quality Improvement and Performance Management (QIPM)

Status: 18 Month Maternity Leave Replacement Contract, 0.6 FTE Part-Time (21 hours per week)

Salary Scale: $70,689 - $85,140 annualized salary plus benefits, both pro-rated to part-time status

Start Date: Immediately

APPLICATION DEADLINE: December 4, 2025 at 4:00 p.m.

Position Description: Under the direction of the Director, Quality Improvement and Performance Management (QIPM), the Quality Improvement & Planning Coordinator works with leadership and teams to coordinate centre-wide initiatives related to quality improvement, strategic and operational planning support, service integration, accreditation, and other initiatives within the Quality Improvement & Planning Coordinator scope of responsibility.

Reporting Relationship: The Quality Improvement & Planning Coordinator is directly accountable to the Director, QIPM, and through the Director, QIPM to the Executive Director and the Board of Directors. The employee is responsible for meeting the licensing and regulatory requirements of their professional governing body, if one exists.

Skills, Education and Experience

Education and Language

• Master's degree in Quality Improvement, Planning, Health Administration or a comparable relevant field
• Certification or training in the Model for Improvement or LEAN/Six Sigma methodology, change management or implementation science, and/or project management considered an asset
• Under the Centre’s designation to provide French Language Services, this position is not designated.
• Fluency in English, both oral and written

Professional Experience

• Minimum of three years experience directly leading projects or improvement initiatives in the areas of quality improvement, planning, service integration, change management and/or client engagement in a health care setting.
• Demonstrated success in design, development, and implementation of organization-wide projects or improvement initiatives using project management and/or improvement methodologies.
• Demonstrated ability to prioritize and manage multiple projects with complex demands and short timelines with strong attention to detail, thoroughness and high-quality outcomes.
• Experience collaborating with multiple stakeholders and committees.
• Experience in preparing reports and making verbal and written presentations to a variety of audiences, including employees, leadership, and the Board of Directors, to coach, educate, train, and seek feedback.
• Understanding of community-based, multidisciplinary team-based approach to health care delivery.

Knowledge, Skills and Abilities

• Proficient computer skills in word processing, presentation preparation, reports development, data analysis, and project management tracking.
• Experience with Quality Improvement models/approaches, e.g. LEAN/Six Sigma, Model for Improvement
• Strong project management skills, including prioritizing and managing multiple projects with complex demands and short timelines, with minimal supervision.
• Sound conceptualization, critical thinking and analytical skills to identify and respond to moderate-to-complex issues/objectives and analyze the relevance and interdependencies.
• Strong written and oral communication skills.
• Demonstrated ability to persuade and positively influence others.
• Working knowledge of coaching, change management principles and practices.
• Demonstrates strong initiative and the ability to work independently, quickly assessing needs and moving projects forward autonomously.
• Knowledge of accreditation processes, evaluation frameworks and qualitative and quantitative data collection and analysis methods.

Sandy Hill Community Health Centre offers employees an excellent benefits package which includes 4 weeks holiday (pro-rated to status) in addition to a Pension Plan (Healthcare of Ontario Pension Plan - HOOPP) and excellent group insurance plan.

Conditions of Employment: Hours of work will be developed in collaboration with the successful candidate to ensure a healthy work-life balance. A schedule of work will be based on the Centre’s hours of operation and program requirements and may include some evenings.

Accommodation: SHCHC will provide accommodation for applicants with disabilities in its recruitment process. If at any stage in the selection process you require accommodation due to disability, please let us know the nature of the required accommodation.

Clients of the Centre are welcome to apply. Should a client become the successful candidate, they will no longer be able to continue receiving services at Sandy Hill Community Health Centre. Assistance will be made available to find an alternative provider. Only applicants selected for an interview will be contacted. No phone calls please.

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