Quality Improvement Manager

Responsive Health Management; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A caring health management company in Ottawa is seeking a Quality Improvement Manager to lead quality initiatives in long-term care. This role involves coordinating quality programs, training staff, and ensuring compliance with healthcare standards. Ideal candidates should possess management experience in long-term care and a strong understanding of quality and risk management practices. Competitive wages and comprehensive benefits are offered.

Benefits

Competitive wages

Comprehensive health and wellness benefits

Employee perks

Growth opportunities

Qualifications

• Risk management certification is an asset.
• Strong knowledge of healthcare practices, trends, and issues in LTC.
• Proven management experience in long-term care.

Responsibilities

• Coordinate the Continuous Quality Improvement Program and RQI process.
• Lead internal Quality Team Meetings and staff training on RQI.
• Monitor and analyze quality indicators, trends, and performance outcomes.

Skills

Risk management certification

IDEAS and Lean Six Sigma

Knowledge of healthcare practices

Management experience in long-term care

Expertise in Quality and Risk Management programs

Knowledge of Resident Quality Inspection regulations

Knowledge of RAI-MDS 2.0

Strong communication skills

Leadership skills

People-focused approach

InterRAI LTCF assessment

French language

Job description

About Us

At Cardinal Creek Residence, every day is an opportunity to create joy, connection, and purpose for the people who call our Residence home. We’re seeking a compassionate, team-oriented Quality Improvement Manager who is driven to make meaningful connections and a positive impact.

Scope of the Role

Reporting to the Director of Care – Administration, the Quality Improvement Manager leads our internal Quality Improvement Program, co-chairs Quality Team Meetings, and supports the Resident Quality Inspection process (RQI). This role fosters a culture of safety, accountability, and continuous improvement across the Home.

Key Responsibilities

• Coordinate the Continuous Quality Improvement Program and RQI process
• Lead internal Quality Team Meetings and staff training on RQI
• Develop and submit the Annual HQO Quality Improvement Plan
• Monitor and analyze quality indicators, trends, and performance outcomes
• Communicate Quality Improvement initiatives to Residents’ and Family Council
• Collaborate with Accreditation Coordinator to meet CARF standards
• Ensure compliance with quality, safety, and risk management standards

Qualifications

• Risk management certification is an asset
• IDEAS and Lean Six Sigma (any colour belt) preferred.
• Strong knowledge of healthcare practices, trends, and issues in LTC
• Proven management experience in long-term care
• Expertise in Quality and Risk Management programs
• Knowledge of Resident Quality Inspection (RQI) under the FLTCA and its Regulations
• Knowledge of RAI-MDS 2.0 and/or LTCF and CIHI indicators
• Strong communication, leadership, and team-building skills
• Positive, people-focused approach with commitment to resident dignity.
• InterRAI long-term care facility (LTCF) assessment
• Current Vulnerable Sector Check, TB test, immunization records, and two supervisory references required
• French language is an asset

Why Join Us?

• Competitive wages recognizing your skills and dedication
• Comprehensive health and wellness benefits
• Employee perks that make work more enjoyable
• Growth opportunities for your career development

We look forward to connecting with you and Making Every Moment Matter™. While we thank all applicants, only those selected will be contacted. Cardinal Creek Residence is committed to diversity, inclusion, dignity, and accessibility throughout the recruitment process. If you require accommodation during the recruitment process, please contact the hiring manager.