Quality Designer II – FC Live-Curation QV

Electronic Arts (EA); Vancouver; On-site; CAD 93,000 - 129,000; Full time

Job summary

Electronic Arts is seeking a live-service quality expert to own a specific feature, coordinating with partner teams and designing advanced test suites. You will guide testing plans, interpret data-driven metrics, and build insights reports for stakeholders in a fast-paced environment.

The role emphasizes leveraging telemetry, data, and automation to raise quality while adopting new automation frameworks and AI/ML techniques across large franchise projects.

Qualifications

• Detailed knowledge and experience playing EA Sports FC, including game modes like Ultimate Team.
• Proficiency in software automation (specifically for web applications) and the ability to analyze script outputs for maintenance or bug fixing.
• Strong analytical, collaborative, and communication skills to engage effectively with Content Producers and Software Engineers in a fast-paced, live-service environment.
• Experience using data to engineer informed testing solutions and prioritize daily workflows in collaboration with leadership.
• Ability to build strategic cross-functional relationships and develop test plans that incorporate alternative validation methods (data, telemetry, and automation).
• A future-state mindset with a proven ability to assess current workflows and present innovative growth ideas, specifically leveraging advanced technology like Artificial Intelligence and Machine Learning for quality verification.
• Active contribution to the Quality Designer (QD) community goals by owning initiatives, delivering outputs, and proactively engaging peers for feedback.
• A champion of collaboration who consults with the right subject matter experts to achieve broader craft goals.

Responsibilities

• Own a specific live feature and act as the subject matter expert for its content type, driving end-to-end communication and coordination with Partner teams.
• Planning complex test and process activities for live campaigns, managing broad dependencies and risks based on defined qualitative strategies.
• Designing and executing advanced manual and automated test suites that provide extensive coverage across your areas of responsibility.
• Interpreting product-level data and adapting existing metrics or KPIs to continuously raise quality requirements.
• Building advanced, accurate reports leveraging multiple data sources to deliver targeted insights to project stakeholders.
• Drive project-wide strategy and operational improvements by evaluating existing tactics, quality risks, and opportunities to enhance team operations.
• Taking a data-driven approach to test prioritization, basing decisions on live patterns, telemetry, and unique product factors.
• Researching and implementing innovative test designs and methodologies, working beyond team boundaries to apply advanced technologies (including AI and Machine Learning) to testing workflows.
• Executing specialized validations for highly complex features and managing scalable test execution across large franchise projects.
• Championing the adoption of new automation frameworks, ensuring they meet the team's needs and are actively utilized.

Skills

EA Sports FC knowledge

Web automation testing

Analytical skills

Data-driven testing

Cross-functional collaboration

AI/ML in QA

QA community involvement

Tools

Automation tooling for web apps

Job description

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

EA SPORTS is one of the leading sports entertainment brands in the world, with top-selling videogame franchises, award-winning interactive technology, fan programs, and cross-platform digital experiences. EA SPORTS creates connected experiences that ignite the emotion of sport through industry-leading sports video games, including Madden NFL football, EA Sports FC soccer, NHL® hockey, and EA SPORTS UFC.

Your Responsibilities

• Own a specific live feature and act as the subject matter expert for its content type, driving end-to-end communication and coordination with Partner teams. This includes:
  • Applying deep domain expertise to guide testing procedures, end-to-end plans, and product lifecycle dependencies.
  • Planning complex test and process activities for live campaigns, managing broad dependencies and risks based on defined qualitative strategies.
  • Designing and executing advanced manual and automated test suites that provide extensive coverage across your areas of responsibility.
  • Interpreting product-level data and adapting existing metrics or KPIs to continuously raise quality requirements.
  • Building advanced, accurate reports leveraging multiple data sources to deliver targeted insights to project stakeholders.
• Drive project-wide strategy and operational improvements by evaluating existing tactics, quality risks, and opportunities to enhance team operations. This includes:
  • Taking a data-driven approach to test prioritization, basing decisions on live patterns, telemetry, and unique product factors.
  • Researching and implementing innovative test designs and methodologies, working beyond team boundaries to apply advanced technologies (including AI and Machine Learning) to testing workflows.
  • Executing specialized validations for highly complex features and managing scalable test execution across large franchise projects.
  • Championing the adoption of new automation frameworks, ensuring they meet the team's needs and are actively utilized.

Your Qualifications

• Detailed knowledge and experience playing EA Sports FC, including game modes like Ultimate Team.
• Proficiency in software automation (specifically for web applications) and the ability to analyze script outputs for maintenance or bug fixing.
• Strong analytical, collaborative, and communication skills to engage effectively with Content Producers and Software Engineers in a fast-paced, live-service environment.
• Experience using data to engineer informed testing solutions and prioritize daily workflows in collaboration with leadership.
• Ability to build strategic cross-functional relationships and develop test plans that incorporate alternative validation methods (data, telemetry, and automation).
• A future-state mindset with a proven ability to assess current workflows and present innovative growth ideas, specifically leveraging advanced technology like Artificial Intelligence and Machine Learning for quality verification.
• Active contribution to the Quality Designer (QD) community goals by owning initiatives, delivering outputs, and proactively engaging peers for feedback.
• A champion of collaboration who consults with the right subject matter experts to achieve broader craft goals.

Learn more about QD from some of our team members at Electronic Arts: Ravi Minhas | Jessica Myk | Rob Weber | Barbara Homewood

Pay Transparency - North America

Compensation And Benefits

• British Columbia (depending on location e.g. Vancouver vs. Victoria) *$92,900 - $129,200 CAD

Pay is just one part of the overall compensation at EA.

For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and other incentive programs.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.