Quality Control Analyst, Mortgages

Neo Financial; Calgary; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Flexible health benefits & life insurance

21 Days PTO + stat holidays

Health & personal spending accounts

Employee equity through stock options

Job summary

A leading fintech company in Calgary is seeking a Quality Control Analyst for the Mortgages team. This role involves reviewing residential mortgage files to ensure compliance with underwriting standards and making recommendations to improve processes. The ideal candidate has over 2 years of relevant experience in the mortgage industry, strong problem-solving abilities, and excellent communication skills. The position offers a competitive salary and a dynamic work environment focused on growth and innovation.

Qualifications

• 2+ years of residential underwriting/audit or Quality Control experience in the residential mortgage industry.
• Ability to thrive in a high-volume, high-intensity environment.
• Clear understanding of Mortgage Lending regulations.

Responsibilities

• Review residential mortgage files prior to funding.
• Ensure compliance with underwriting standards.
• Provide feedback to the Underwriting team.

Skills

Problem-solving

Communication skills

Organizational skills

Financial statement assessment

Education

Post-secondary degree or diploma

Job description

Overview

Join us to build a more rewarding financial future for all Canadians. At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup is complex, fast-paced, high-pressure, but incredibly fulfilling. Since its founding in 2019, Neo has gained traction and is one of the fastest-growing fintech companies in Canada.

• 1st on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top
• 1st Fastest Growing Company in Canada for 2024 by Globe & Mail
• Top-ranked mobile apps and credit cards
• Team of 500+ people
• 1M+ customers
• 10K+ retail partners

Role

Quality Control Analyst, Mortgages

The Role: Reporting to the Manager of Quality Control & Reporting, the Mortgage Quality Control (QC) Analyst is responsible for reviewing the quality of residential mortgage files prior to funding. This includes reviewing documentation, rationale, accuracy, and completeness of information provided in support of a file. The review is supported by established policies, guidelines, and procedures.

Responsibilities

• Ensure each file complies with underwriting standards and guidelines prior to funding.
• Perform a pre-funding review/audit of files and provide approval for funding or observations/findings to the Underwriters or Mortgage Fulfillment Officers.
• Ensure any findings are corrected or addressed appropriately.
• Ensure turnaround times, service levels and priorities are met for timely funding of files.
• Provide collaborative feedback regarding interpretation of guidelines, policies, and procedures to the Underwriting team.
• Make recommendations to management of Strategic Initiatives and Quality Control on Underwriting best practices to improve internal processes and procedures.

Requirements

• Have 2+ years of residential underwriting and/or audit or Quality Control/Quality Assurance experience in the residential mortgage industry.
• Ability to thrive in a constantly changing environment and perform well in a high-volume, high-intensity environment.
• Strong problem-solving skills and the ability to proactively identify risks/issues and recommend solutions.
• Strong team player who is resourceful and a proactive self-starter. Strong organizational skills with the ability to manage multiple priorities and concurrent deadlines.
• Clear understanding of Mortgage Lending regulations.
• Strong communication skills (written and verbal).
• Proven ability to foster relationships and negotiate effectively with intermediaries.
• Ability to understand financial statements and assess financial viability.
• Self-driven, motivated with ability to work both independently and in a team environment.
• Highly organized with exceptional attention to detail/accuracy.
• Post-secondary degree or diploma is an asset.

What life at Neo includes

• Ownership structure that enables you to share in our path to victory
• Collaborating with the brightest minds to build something meaningful
• Flexible health benefits & life insurance
• 21 Days PTO + stat holidays, and personal leave
• Health & personal spending accounts
• A wide variety of discounts through our partner network
• Access to early use of products and discounts on fixed-term Neo mortgages
• Parental top-up & equity vesting during long-term leave
• Neo Night events
• Company-wide huddles and education

Working at Neo

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission to build a more rewarding financial future for all Canadians. We collaborate across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. We’re looking for builders, innovators, and problem solvers who thrive on challenge.

All team members have a stake in Neo’s success and earn meaningful equity through stock options. If you’ve heard that Neo employees work hard, it’s true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results.

Apply With Us

We are an equal opportunity employer and are committed to creating an inclusive climate where everyone can thrive. Successful candidates will be required to undergo security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice. Neo Financial leverages artificial intelligence (AI) in our candidate evaluation process, but all final hiring decisions are made by humans.

Compensation Range: CA$65K - CA$75K