Quality Assurance Manager

Johnson Electric Group; Stratford; On-site; CAD 115,000 - 125,000; Full time

Benefits offered by this job

Competitive pay and benefits

Disability accommodations

Global, inclusive & diverse team

Job summary

Johnson Electric in Mississauga, ON seeks a Quality Assurance Manager to lead plant QA activities, ensuring products and processes meet customer expectations, industry standards, and internal requirements. Expertise in automotive quality systems, customer relations, problem-solving, digital quality, and people leadership is essential.

You will establish objectives, metrics, and improvement plans, lead audits and corrective actions, drive continuous improvement, and mentor Quality Engineers and

Qualifications

• Bachelor’s degree in Materials Science, Metallurgy, Chemical Engineering, or related technical discipline.
• Minimum 8 years of progressive quality experience in manufacturing, preferably automotive.
• 3–5 years of leadership or supervisory experience managing quality personnel.
• Strong working knowledge of IATF 16949 and customer-specific requirements.

Responsibilities

• Establish departmental objectives, quality metrics, and improvement plans aligned with business goals.
• Lead customer quality communications, complaints, investigations, containment activities, and corrective actions.
• Drive continuous improvement initiatives focused on reducing defects, scrap, rework, warranty claims, and customer concerns.
• Improve process capability, process stability, product quality, and Overall Equipment Effectiveness.
• Lead structured problem-solving and root-cause analysis activities.
• Maintain and continuously improve the Quality Management System in accordance with IATF 16949 and customer-specific requirements.
• Lead internal and external audits, including IATF 16949, Layered Process Audits, Process Audits, Product Audits, and customer audits with timely closure of corrective actions.
• Lead PFMEA reviews, Control Plans, APQP, PPAP, MSA, SPC, and capability studies.
• Implement risk-management and process-control strategies.
• Lead digital quality systems integrating manufacturing, laboratory, inspection, and customer data.
• Enable real-time monitoring and data-driven decision-making.
• Monitor supplier quality and coordinate corrective actions.
• Prepare and present quality performance reports and KPI reviews.

Skills

Quality leadership

Customer relations

Structured problem solving

Digital quality

People leadership

Quality systems

Education

Bachelor’s degree in Materials Science

Tools

Minitab

APQP

PPAP

PFMEA

Control Plans

MSA

SPC

Job description

Join Our Team as a Quality Assurance Manager at Johnson Electric!

Location: Mississauga, ON (onsite)
Salary Range: $115,400-$125,000 per year
Vacancy Type: Existing Position

As our next Quality Assurance Manager , you’ll lead plant-level quality assurance activities to ensure products and manufacturing processes meet customer expectations, industry standards, and internal quality requirements. Your expertise in automotive quality systems, customer relations, structured problem-solving, digital quality, and people leadership will be crucial in improving product quality, reducing operational losses, and building a culture of accountability and continuous improvement.

Why You’ll Love Working Here

• Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.
• Diverse Projects: Work on a variety of projects across different industries, gaining broad experience.
• Mentorship Opportunities: Access to mentorship programs that help you grow both personally and professionally.
• Global Mobility: Opportunities for international assignments and transfers to broaden your career horizons.
• Ethical Practices: A commitment to ethical business practices and integrity in all operations.

What You’ll Be Doing

• Establish departmental objectives, quality metrics, and improvement plans aligned with business goals
• Lead customer quality communications, complaints, investigations, containment activities, and corrective actions
• Drive continuous improvement initiatives focused on reducing defects, scrap, rework, warranty claims, and customer concerns
• Improve process capability, process stability, product quality, and Overall Equipment Effectiveness
• Lead structured problem-solving and root-cause analysis activities
• Maintain and continuously improve the Quality Management System in accordance with IATF 16949 and customer-specific requirements
• Ensure quality procedures, standards, work instructions, and controlled documentation remain current and effective
• Lead internal and external audits, including IATF 16949, Layered Process Audits, Process Audits, Product Audits, and customer auditsEnsure timely closure and effectiveness verification of audit corrective actions
• Lead cross‑functional PFMEA reviews, Control Plan development, APQP, PPAP, MSA, SPC, and capability studies
• Implement effective risk‑management and process‑control strategies
• Lead the adoption of digital quality systems integrating manufacturing, laboratory, inspection, and customer data
• Enable real‑time monitoring, predictive analytics, automated process controls, and data‑driven decision‑making
• Monitor customer, supplier, and internal quality performance and implement corrective actions
• Support supplier quality improvement, supplier corrective actions, and incoming material investigations
• Prepare and present quality‑performance reports and KPI reviews to management
• Support new product launches, engineering changes, and customer program requirements
• Lead, coach, mentor, and develop Quality Engineers, Quality Technicians, and Inspectors
• Establish employee development plans and support succession planning within the Quality organization
• Provide hands‑on production‑floor support for troubleshooting, containment, and corrective action implementation
• Perform other related duties as assigned

What We’re Looking For

• Bachelor’s degree in Materials Science, Metallurgy, Chemical Engineering, or a related technical discipline
• Minimum 8 years of progressive quality experience in a manufacturing environment, preferably automotive
• 3–5 years of leadership or supervisory experience managing quality personnel
• Strong working knowledge of IATF 16949 and customer‑specific requirements
• Demonstrated experience with APQP, PPAP, PFMEA, Control Plans, MSA, SPC, and process capability studies
• Proficiency with quality analysis and structured problem‑solving tools, including Minitab
• Experience leading customer complaints, containment activities, root‑cause investigations, and corrective actions
• Understanding of digital manufacturing, Industry 4.0, and data‑driven quality management
• Experience with manufacturing data, SPC systems, MES platforms, process‑monitoring tools, and business intelligence dashboards
• Knowledge of automated process control, real‑time production monitoring, and predictive quality systems
• Excellent leadership, communication, presentation, and interpersonal skills
• Ability to work independently while effectively leading cross‑functional teams

Bonus Points If You Have

• Automotive manufacturing and customer‑facing quality leadership experience
• Experience developing or transforming plant‑level Quality Management Systems
• Experience implementing digital quality platforms and automated data pipelines
• Familiarity with AI‑enabled analytics and machine‑learning applications in manufacturing
• Experience integrating laboratory, inspection, MES, SPC, and customer‑quality data
• Experience with advanced manufacturing technologies and predictive quality systems
• Proven success reducing scrap, defects, warranty claims, and customer complaints
• Experience developing high‑performing quality teams and succession plans

What We Offer

Johnson Electric offers talented people like you the opportunity to grow professionally and personally, surrounded by some of the most dedicated, innovative, and entrepreneurial colleagues you will find anywhere. We offer competitive pay and benefits, along with a culture driven by our values and designed to ensure that our most important asset, our people, can flourish.

Johnson Electric welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in any stage of the selection process.

Johnson Electric is an equal opportunity employer committed to providing an inclusive and barrier‑free recruitment and selection process. Applicants should advise Human Resources if they require accommodation during the recruitment process.

Please note: Johnson Electric may use Artificial Intelligence tools as part of our recruitment process.

_ Come join our global, inclusive & diverse team _

Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.