Quality Assurance Consultant — Crisis Services

Winnipeg Regional Health Authority; Winnipeg; On-site; CAD 91,000 - 118,000; Full time

Job summary

A regional health authority in Winnipeg is seeking a Quality Assurance Consultant to oversee quality assurance processes within its crisis program. The ideal candidate will develop and implement quality improvement initiatives while ensuring compliance with accreditation standards. A degree in a human service-related field and 2 years of experience in a crisis environment are required. This role offers a competitive salary range of $91,000 to $118,000 annually and may involve flexible work hours.

Qualifications

• Degree in social work, psychology, sociology, nursing, or education required.
• 2 years of experience in a crisis or clinical service environment.
• Experience in developing and implementing audit processes preferred.

Responsibilities

• Develop and maintain strong working relationships with partners.
• Complete periodic call monitoring to ensure compliance.
• Compile data for statistical reports on quality improvement.

Skills

Quality improvement processes

Crisis program delivery

Data analysis

Interpersonal communication

Change management

Education

Bachelor's degree in a human service-related discipline

Master's degree (preferred)

Tools

iCarol

Genesys Cloud

Job description

A regional health authority in Winnipeg is seeking a Quality Assurance Consultant to oversee quality assurance processes within its crisis program. The ideal candidate will develop and implement quality improvement initiatives while ensuring compliance with accreditation standards. A degree in a human service-related field and 2 years of experience in a crisis environment are required. This role offers a competitive salary range of $91,000 to $118,000 annually and may involve flexible work hours.