Quality Assurance and Compliance Coordinator

Providence Healthcare Pty Ltd.; Vancouver; On-site; CAD 45,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Opportunities for growth

Job summary

Providence Health Care is seeking a Quality Assurance and Compliance Coordinator to lead QA measures for PROMIS and CERNER data, and develop program-level scorecards aligning activities with best practices. The role involves audits, data analysis, and collaboration with multi-disciplinary teams to improve patient safety and operational efficiency.

Reporting to the Program Director, you will drive data quality improvements across multiple sites, contribute to education materials, and support

Qualifications

• Bachelor’s degree in Health Information Science or related field plus three years of related experience; knowledge of electronic health records required.
• Valid Class 5 BC Driver’s license and own vehicle preferred.

Responsibilities

• Extract and analyze data to support quality improvement initiatives.
• Audit PROMIS and CERNER data monthly and quarterly.
• Standardize data reporting for Review Panels across the region.
• Develop education materials and facilitate training sessions on PROMIS.
• Collaborate with CST-Cerner, BC Renal and BC Transplant to ensure data consistency.
• Maintain up-to-date knowledge of reporting requirements and policies.
• Perform other related duties as required.

Skills

Renal regulations

Policy interpretation

Data management

Process improvement

Records management

Cross-functional work

Education materials

Communication skills

Teamwork

Independent work

Education

Bachelor’s degree in Health Information Science or related field

Tools

PROMIS

CERNER

Job description

Salary

The salary range for this position is CAD $32.43/Hr. - CAD $46.62/Hr.

Job Accuracy Posting Flag

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. Testing may be required. A criminal record check may be required

Summary

Providence Health Care is home to the most integrated kidney treatment, research, and education programs in British Columbia. At St. Paul’s Hospital, 16 nephrologists and more than 350 professionals – nurses, renal technicians, biomedical engineering technologists, dieticians, physiotherapists, social workers, pharmacists – form a dedicated team committed to improving the lives of people living with kidney disease. Providence Health Care also operates seven community hemodialysis units and multiple kidney function clinics across Vancouver Coastal Health. In 2027, the Renal Program will relocate to the New St. Paul’s Hospital on the Jim Pattison Medical Campus – a purpose-built environment designed to elevate patient experience, support interdisciplinary collaboration, and accelerate innovation in kidney care.

Reporting to the Program Director and collaborating with a multidisciplinary clinical team, the Quality Assurance and Compliance Coordinator leads quality assurance measures to ensure the accurate completion of Patient Records Outcome Management Information System (PROMIS) and CERNER data. The Coordinator is responsible for the development of program level balanced scorecards to align program activities to best practices, monitor performance, improve patient safety, and track operational efficiency. The Coordinator also processes and performs monthly and quarterly audits to review outcomes and recommend improvements with leadership.

If you are a detail-oriented quality professional who is passionate about data integrity, continuous improvement, and enhancing patient outcomes, we invite you to join our team. Bring your analytical expertise and collaborative approach to help shape evidence-based improvements that make a meaningful difference in the delivery of care.

What You Bring

Education

• Bachelor’s Degree in Health Information Science, Records Management or other relevant field plus three (3) years of recent, related experience including significant experience with documentation, records management and disclosure requirements in a mental health care setting or an equivalent combination of education, training & experience. Knowledge and experience with electronic health records required.
• Valid Class 5 BC Driver’s license and use of own vehicle preferred.

Skills and Abilities

• Demonstrated knowledge of Renal legislation, regulations, standards and policies.
• Ability to assess policies and procedures, interpret legislation and directives, and formulate recommendations.
• Demonstrated attention to detail, ability to be thorough and accurate with excellent data management skills.
• Demonstrated ability to participate in the developing and the implementing of new processes and procedures related to services in a health care setting.
• Demonstrated knowledge of records management systems, policies and procedures.
• Demonstrated ability to plan, implement, and organize and problem solve in a complex dynamic environment and across multiple sites.
• Ability to prepare education materials and facilitate training sessions/workshops.
• Ability to communicate effectively, both verbally and in writing.
• Demonstrated ability to understand and clearly relate technical information to other members of the organization.
• Ability to work effectively, both independently and as part of a team.
• Ability to provide guidance and direction to others.
• Ability to organize, prioritize and balance work.
• Ability to operate related equipment, including computer software applications.
• Physical ability to carry out the duties of the position.

What We Offer

• A competitive salary: The salary range for this position is $71,420-$91,259 annually
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Your Day to Day:

• Supports quality improvement initiatives by extracting and analyzing current and accurate data to support a broad range of functions which focus on better health for people with kidney disease healthcare resources.
• Responsible analysing and validating Patient Records and Outcome Management Information System (PROMIS) and CERNER data
• Completes monthly audits in conjunction with the quarterly audits to ensure on-going quality and compliance with established requirements/targets. Reviews for errors and ensures corrections are made by informing the originating departments/programs of trends/issues.
• Works with stakeholders to standardize the data reporting process for Review Panels across the region.
• Participates in conducting training sessions and education materials to improve form comprehension and completion and understanding of PROMIS.
• Collaborates with CST-Cerner, BC Renal and BC Transplant within and across systems to ensure consistency and provision of adequate information.
• Supports the partnership agreement between PHC and BC Renal/Transplant.
• Maintain up-to-date working knowledge of reporting requirements as well as relevant policies and procedures.
• Participates in meetings and works on various projects as requested by the Manager.
• Performs other related duties as required.

Guided by our mission and values – Spirituality, Integrity, Stewardship, Trust, Excellence, and Respect – PHC is working collaboratively across all departments to ensure mNPR is thoughtfully adapted to the unique needs of each clinical program and specialty area. This tailored, values‑driven implementation aligns with our commitment to compassionate, innovative, and patient‑centred care and positions PHC to meet the evolving health needs of our patients, residents, families, and communities.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.