Quality Agent

Sephora; Vaughan; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading beauty retailer seeks a Quality Agent in Vaughan, Canada, to support store cleanliness and upkeep. Responsibilities include maintaining cleaning timelines, organizing stock, and ensuring visual standards. Ideal candidates have retail experience, strong communication skills, and a flexible schedule. Enjoy a product discount and training opportunities while working in a supportive environment.

Benefits

Employee product discount

Free products throughout the year

Investment in training and career planning

Qualifications

• Experience in retail or service industry is preferred.
• Must have excellent verbal and written communication skills.
• Ability to work during days, nights, and weekends.

Responsibilities

• Support cleanliness and upkeep of the store with store team.
• Maintain quality cleaning timelines and checklists.
• Organize stock, supplies, testers, and samples.

Skills

Customer service experience

Excellent verbal/written communication skills

Flexibility in work schedule

Job description

Overview

Quality Agent:
Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 featuring nearly 300 brands. Sephora offers beauty products including cosmetics, skincare, body, fragrance and haircare. Sephora opened its first Canadian store in Toronto in 2004. Sephora currently operates over 360 stores across North America and in 33 countries worldwide.

You’ll love working here…

As the Quality Agent, you will support the cleanliness and upkeep of the store in partnership with the store team. This individual is the key to deliver a great client experience, through visual pride and cleanliness of our sales floor, backstage and washrooms. Overall responsibility includes but not limited to:

• Maintain and execute quality cleaning timelines.
• Complete tasks and daily checklist.
• Organize stock, supplies, testers and samples.

Store Visual Pride

• Maintain Sephora’s visual and merchandising standards at all times.
• Maintain standards of cleanliness and organization within assigned zones.
• Assist in maintaining standards of safety and cleanliness of backstage: stock room, lockers, kitchen, bathrooms, etc.
• Assist in the maintenance of store’s animation and events.
• Product Quantity, replenishment of the stage - PQ brands are adhering to Loss Prevention Standards

We’d love to hear from you if…

• You have experience in the retail or service industry.
• You have excellent verbal/written communications skills.
• You have a flexible work schedule: able to work during days, nights, and weekends.

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
• The product. Employees enjoy a product discount and receive free product various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
• The education. Sephora heavily invests in training for our store associates – not just product knowledge but building a personalized career plan with you so you can achieve your professional goals.