QAAD-Quality Assurance Administrator

Lifemark; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A healthcare solutions provider in Mississauga is looking for a Quality Assurance Administrator. This full-time permanent position involves managing assessment reports, ensuring they are documented properly and delivered on time. Candidates should have relevant post-secondary education and at least 3 years of experience in a client service or administrative role, ideally in insurance or healthcare. Strong computer skills, particularly in MS Office, are necessary, as well as excellent communication and multitasking abilities. This role offers a comprehensive benefits package and a supportive workplace culture.

Benefits

Comprehensive health and dental benefits

Employee Assistance Program

Employee Stock Purchase Plan (25%)

Paid vacation and Wellness days

Annual education allowance of $1500

Goodlife Fitness Discount Membership

Qualifications

• 3 years' experience in a client service or administrative position, preferably in insurance/healthcare.
• Proficient in MS Office and other relevant software.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Administer med legal reports as directed.
• Prepare and document reports using Smart Simple.
• Follow up with clients for overdue reports.

Skills

Client service experience

Organizational skills

Verbal communication

Written communication

Computer efficiency

Medical terminology knowledge

Education

Relevant post-secondary/community college education

Tools

MS Office

Outlook

Internet

Adobe Acrobat

Job description

AssessMed Mississauga - Quality Assurance Administrator

Status: Full-Time Permanent (in-person)

Location: 5945 Airport Road, Suite 335, Mississauga ON

About AssessMed

For over 30 years AssessMed has been completing independent, unbiased, evidence based medico-legal evaluations and file reviews to several markets including but not limited to , auto insurance, defense and plaintiff tort medicals, Accident Benefits, Catastrophic claims, Life and Health Disability referrals as well as cases from HR representatives throughout corporate Canada. AssessMed is a true national provider with strategically located regional offices in BC, Alberta, Ontario (4), Quebec and the Maritime Provinces (2).

About Quality Assurance Administrator

This role is essential for tracking and managing the flow of assessments reports, ensuring timely receipt, formatting, and documenting each step in Smart Simple to support smooth processing. Quality Assurance Administrator also handle final report preparation and delivery and maintain accurate records.

Main Responsibilities

• Handle initial Admin for Med legal reports as directed
• Verify questions against the LOI, insert/correct missing or wrong questions.
• Add mini CV if necessary (SS doctor profile)
• Add the Documents List to Appendix A, Documents Reviewed section as appendix B and Form 53 to appendix C
• Complete Form 53’s or other applicable attestation forms
• Update the Services in SS as appropriateFollow-up with the Assessors for outstanding reports
• Follow-up with clients when reports are overdue
• Additional typing if required or assigned
• Formatting of documents in Microsoft Word
• Other admin duties as assigned or required

Required Qualifications

• Relevant post-secondary/community college education
• 3 years’ experience working in a Client Service or administrative position, ideally within the insurance/health care environment
• Comprehensive computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
• Effective verbal and written communication skills
• Proven organizational and multi-tasking skills
• Knowledge of medical terminology and medical transcription experience is a strong asset
• Demonstrated organizational and multitasking skills
• Enjoys working in a collaborative team environment
• Shows initiative and exhibits excellent judgement
• Demonstrated ability to work with a high level of autonomy

Why choose AssessMed?

• Comprehensive and flexible health and dental choices with Flex benefits
• Lifemark Employee Assistance Program
• Shoppers Drug Mart Employee Discount (30%)
• Employee Stock Purchase Plan (25%)
• Paid vacation and Wellness days
• Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
• Goodlife Fitness Corporate Discount Gym Membership
• Ongoing internal training and development with opportunities for mentorship
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• Nationally recognized brand with a strong digital presence

Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!