QA/ QC Coordinator

SGS; Selwyn; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading testing and certification company in Ontario is seeking a Quality Control Specialist to enhance lab products and services. The ideal candidate will have a BSc degree, 3-5 years of laboratory experience, and strong organizational and communication skills. Responsibilities include maintaining documentation, monitoring testing performance, and ensuring compliance with quality standards. This role offers a dynamic work environment focused on continuous improvement.

Qualifications

• 3 - 5 years of experience in laboratory or minerals operations.
• Knowledge of ISO/IEC 17025 requirements preferred.
• Experience in a Quality Control role preferred.
• Bilingualism (English and French) is an asset.

Responsibilities

• Improve lab products and services with lab personnel.
• Maintain documentation control.
• Aid in monitoring Proficiency testing and Round Robin performance.
• Ensure compliance with Health & Safety policies.

Skills

Organizational skills

Communication skills

Interpersonal skills

Time management

Attention to detail

Education

BSc degree or equivalent

Tools

Word

Excel

PowerPoint

Outlook

Job description

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Works with the lab personnel to continuously improve lab products and services.
• Maintains appropriate documentation control (electronically and hardcopy).
• In conjunction with the QA/QC Supervisor GEO Commercial Operations CA, aids in monitoring and maintaining Proficiency testing and Round Robin performance for internal and external programs applicable to site testing capabilities.
• Maintain site QMS documentation with respect to accuracy, distribution and retention.
• Maintains CAPA program to ensure continuous improvement
• Liaise with Director Operations Efficiency & Quality, Operations Manager, Client Services and QA/QC Supervisor GEO Commercial Operations CA to report CAPA with respect to laboratory performance in response to customer complaints, claims and internal non-conformances.
• Under the direction of the Director Operations Efficiency & Quality, performs internal audits and necessarily follow up according to NAM internal audit schedule (may involve additional site audits as needed)
• Monitors and reviews LIMS performance modules with respect to trends and biases as well as verification processes within the laboratory operation.
• Prevent release of any report, Certificate of Analysis, or information to the customer when a deficiency is identified during a technical audit.
• Ensure major technical non-conformances are brought to the attention of the Quality Systems Manager and Regional Business Manager.
• May work as a backup in designated areas in the absence of QA/QC Supervisor GEO Commercial Operations CA.
• Work on special projects as assigned by the Director Operations Efficiency & Quality and/or Operations Manager.

Qualifications

• A minimum of a BSc degree (or equivalent) is required.
• 3 - 5 years previous experience in laboratory and/or minerals operations is required.
• Previous experience with ISO/IEC 17025 requirements is preferred.
• Previous experience in a Quality Control related role is preferred
• Superior organizational, communication and interpersonal skills are essential.
• Must be accountable, self-motivated; provide team leadership and motivation towards a common goal.
• Must be creative, innovative and task orientated.
• Has knowledge of international standards and specifications used by the minerals industry.
• Able to work with technical, sales and management staff.
• Proficient in using various types of computer software (Word, Excel. PowerPoint, Outlook,).
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Demonstrates excellent verbal and written communication skills including grammar and composition.
• Ability to work well with others & independently.
• Proven time management skills and a strong attention to detail.
• Works well under pressure.
• Knowledge of another language besides English (French) is an asset.
• Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.
• Appropriate attitude, constant vigilance, attention to detail and following SGS policies and procedures applicable to the business.

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.