Q2C Senior Business Analyst

Salesforce, Inc.; Quebec; On-site; CAD 88,000 - 122,000; Full time

Job summary

Salesforce, Inc. is seeking an experienced Senior Business Analyst to manage large-scale Quote to Cash initiatives and improve internal operations for Ontario-based teams.

The role focuses on coordinating project plans, documenting requirements, and ensuring timely progress against strategic goals. The role requires 5+ years in CPQ/Order Management, 3+ years in project management, and strong Salesforce product experience.

Qualifications

• 5+ years of experience with CPQ and Order Management Systems.
• 3+ years of project management experience.
• 3+ years of experience with Salesforce products.
• Proficient in process documentation tools such as Lucidchart or similar.
• Strong interpersonal and written communication skills.

Responsibilities

• Represent Quote to Cash Operations on large internal projects.
• Create and maintain project plans.
• Provide status updates and manage risks to leadership.
• Advise IT on system enhancements.
• Serve as SME for Salesforce Quote to Cash processes.
• Document and maintain business rules and process flows.
• Collaborate with users and IT to implement requests.
• Work with training to create policy change collateral.

Skills

CPQ knowledge

Order management

Project management

Salesforce products

Process documentation

Communication

Tools

Salesforce

Lucidchart

Smartsheet

Job description

Job Category

Finance

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

What You'll Be Doing & Why It Matters

Salesforce is seeking an experienced Sr. Business Analyst to manage large scale projects and initiatives involving their internal Quote to Cash operations. This person will be responsible for making critical decisions on crucial projects to improve and scale our internal operations. In the role the personal will manage project timelines and deliverables, diagram as-is and to be processes, gather and document requirements, make strategic decisions, and provide status updates to executives.

Core Responsibilities & Scope

• Represent Quote to Cash Operations team on large scale internal projects
• Create and maintain project plans
• Provide status updates to leadership and maintain issue logs and project risks
• Provide guidance to IT on building system enhancements
• Act as a subject matter expert for Salesforce internal Quote to Cash systems and process
• Develop, document and maintain a repository of Quote to Cash business rules and process flows
• Work with internal users to obtain feedback on improving systems and working with IT to deliver requests
• Work with training specialist to create training collateral related to policy and process changes

Minimum Requirements

• 5+ years of experience related to CPQ and Order Management Systems
• 3+ years of project management experience
• 3+ years of experience with Salesforce products
• Working knowledge of lucid charts or other process documentation software
• Working knowledge of smart sheets or other project management software
• Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
• Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
• Extreme attention to detail
• Thrive in a team environment
• Demonstrate initiative
• Ability to work independently

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

For Ontario-based roles, the base salary hiring range for this position is CAD 88,400 to CAD 121,600 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

This posting is to fill a vacancy on our team, unless otherwise noted.