Python Developer

Autodesk; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading software company is seeking a talented Python development engineer in Toronto, Canada, to provide tier-2 support for the Autodesk Desktop Connector product line. The ideal candidate will have a strong background in scripting, cloud technologies, and excellent troubleshooting skills. Responsibilities include acting as a customer liaison and enhancing automation for improved customer experiences.

Benefits

Comprehensive benefits package

Annual cash bonuses

Stock grants

Qualifications

• 6+ years of experience in the architecture or manufacturing domain.
• Experience with Azure, AWS, or similar cloud provider.
• Experience in Agile Software Development practices.

Responsibilities

• Act as the dedicated support expert for Desktop Connector.
• Research, verify, and document product defects.
• Lead initiatives to enhance process efficiency.

Skills

Python scripting

Windows OS

Cloud APIs

Networking

Virtualization

Education

4-year bachelor’s degree in engineering or computer science

Tools

PowerShell

Jira

Agile development tools

Job description

Overview

Job Requisition ID 25WD86857

Autodesk Customer Technical Success organization is seeking a talented and dynamic Python development engineer to provide dedicated tier-2 support for the Autodesk Desktop Connector product line. Desktop Connector is an Autodesk solution that connects desktops to Autodesk cloud services for efficient and intelligent data management, both locally and in the cloud. This individual will work with the Product Insights & Diagnostics team to triage customer technical issues and develop automations to deliver self-help and self-heal automations.

Responsibilities

• Act as the dedicated support expert for Desktop Connector in Customer Technical Success
• Act as the customer liaison with engineering team
• Research, verify, and document product defects
• Boost customer trust in our solutions by expediting the resolution of escalated customer challenges through swifter triage and issue resolution
• Demonstrate excellence in software troubleshooting, and diagnosing difficult to reproduce issues
• Excellent verbal and written communication skills
• Lead initiatives to enhance process efficiency, customer satisfaction by developing automations
• Build and maintain a collection of service automation runbooks that can be run from the cloud
• Build alert and telemetry systems to accelerate issue detection and mitigation
• Create documentation as appropriate for the automations developed
• Ensure high quality deliverables
• Ability to work independently and/or guide other team members to meet deadlines
• Self-motivated and proactive, possessing strong desire to learn

Minimum Qualifications

• 4-year bachelor’s degree from an accredited institution in engineering, computer science, or a related degree
• Minimum 6 years of experience in the architecture or manufacturing domain
• Strong skills in Windows OS, networking, Cloud APIs, virtualization
• Experience with Azure, AWS, or similar cloud provider is helpful
• Experience writing script-based automations using PowerShell, Python, or similar scripting languages
• Experience in Agile Software Development practices and tools (such as Jira, Kanban, etc.)

Preferred Qualifications

• Excellent skills in resolving customer problems with an “out of the box” and a “can do” approach
• Exhibit leadership skills and go beyond on the roles and responsibilities
• Take ownership and accountability of the tasks and show leadership skills to mentor coach the team whenever required
• Working experience with any of those CAD products: AutoCAD, Civil 3D, Revit, Fusion 360, or Inventor

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more about our commitment to diversity and belonging in our environment.

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