Purchasing specialist call center agent

American Iron and Metal; Laval (administrative region); On-site; CAD 60,000 - 80,000; Full time

Job summary

A leader in automotive recycling is seeking a bilingual call center agent in Laval, Quebec. The role involves purchasing vehicles and delivering top-notch customer service. Candidates should have experience in call centers and strong negotiation skills. The position offers a competitive wage starting at $20/hr, benefits, and a dynamic work environment. Join our team and contribute to our sustainability efforts while making a meaningful impact in the automotive industry.

Benefits

Competitive wage starting at $20/hr + commission

Vacation and benefits

RRSP matching program

Annual tuition scholarship program up to $8,500 for dependents

Support for career development

Qualifications

• Required to be bilingual in French and English.
• Previous call center experience preferred.
• Must possess excellent negotiation and persuasion skills.
• Exceptional customer service and communication skills needed.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Answer incoming calls related to the purchase of used vehicles.
• Understand specific customer needs and offer personalized solutions.
• Highlight unique business model and sustainability benefits.
• Negotiate and conclude the purchase of cars.
• Follow up on pending customer requests.

Skills

Bilingual in French and English

Negotiation skills

Customer service skills

Communication skills

Multi-tasking

Job description

Company Description

At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick, and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come. Since 2008, we have recycled over 1 million vehicles and counting!

Kenny U-Pull is a division of American Iron & Metal (AIM), a recognized global leader in the metal recycling industry, with more than 125 site locations, 4000 employees worldwide and over 3.5 billion dollars in yearly sales.

What we offer:

• A full-time, permanent position
• A competitive wage starting at $20/hr + commission
• Vacation, benefits and a RRSP matching program
• Annual AIM tuition scholarship program up to $8,500 per eligible dependents
• The tools and support needed to be successful in your career and professional development
• A dynamic & rewarding work environment that is also a lot of fun!

Job Description

We are currently looking for motivated individuals to join our call center team located in Laval, Quebec. As a call center agent specialized in purchasing, you'll play an essential role in buying vehicles for our various branches and assisting in our day-to-day operations. This position offers an exciting opportunity for people with a passion for the automotive industry and who enjoy providing exceptional customer service.

What you’re responsible for:

• Answering incoming calls related to the purchase of used vehicles
• Understanding the specific needs of our customers and offering personalized solutions
• Highlighting our unique business model and sustainability benefits
• Negotiatingand concludingthe purchase of cars, keeping in mind purchasing objectives and customer satisfaction
• Following up onpending customer requests related to sales and purchase

Qualifications

• You are bilingual in French and English(required)
• You haveprevious call center experience (preferred)
• You have excellent negotiation and persuasion skills
• You have excellent customer service and communication skills
• You have the ability to multi-task in a fast-paced environment