Publishing Content Specialist II

Bank of Montreal; Toronto; On-site; CAD 46,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Job summary

AIR MILES Reward Program is seeking a Content Management Analyst for an 18-month contract at 250 Yonge Street, Toronto, ON. The role focuses on managing digital content across BMO’s platforms, ensuring brand consistency and user experience.

You will collaborate with designers, content creators and business groups to optimize content delivery, educate stakeholders, and strengthen content processes while supporting strategic initiatives.

Qualifications

• Typically 1–2 years of relevant experience and post-secondary degree or equivalent.
• Experience in financial services preferred.
• Knowledge of Internet/Intranet technologies and content management processes.
• Knowledge of HTML editing tools, web graphics and multimedia tools.
• Verbal and written communication skills - in-depth.
• Collaboration and teamwork - in-depth.
• Analytical and problem-solving skills - in-depth.
• Influence skills - in-depth.

Responsibilities

• Supports content management on BMO’s digital platforms and channels to connect and deliver information to customers and employees.
• Helps prepare, publish and optimize digital content to meet business goals.
• Partners with stakeholders to ensure content is aligned with BMO’s brand and style principles.
• Develops content management solutions and makes recommendations based on business strategy and stakeholder needs.
• Provides input and guidance on implementation of content management solutions.
• Educates users on content management processes and tools.
• Executes work to deliver timely, accurate, and efficient service.

Skills

Verbal and written communication

Collaboration

Analytical skills

Influence skills

Education

Post-secondary degree in related field

Tools

HTML editing tools

Web graphics

Multimedia tools

Job description

Application Deadline: 09/04/2026 Address: 250 Yonge Street Job Family Group: Corporate Affairs

This is an 18 month contract position Supports content management on BMO’s digital platforms and channels to connect and deliver information/communications to our customers and employees. Helps prepare, publish and optimize digital content to meet business goals. Partners with stakeholders (e.g., content creators, designers, business groups and project teams) to ensure that content is aligned with BMO’s brand and style principles. Creates, maintains & improves content management processes to positively impact engagement, consistency and user experience and optimize execution. Develops content management solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs. Provides advice and guidance to assigned business/group on implementation of content management solutions. Provides input into the planning & implementation of content management operational programs. Administers and executes content and format-related requests for all digital properties (e.g. employee intranet, secure web-site) and content management tools (e.g. data capture, digital surveys and forms). Reviews and organizes content to ensure appropriate placement, categorization and design. Ensures BMO’s brand standards and digital content guidelines & standards are adhered to, with a focus on consistency of user experience, by applying standards and knowledge of contextual information. Educates users and stakeholders on the process and tools for the content management intake and maintenance processes, and related content management principles, programs, approaches, solutions. Executes work to deliver timely, accurate, and efficient service. Develops knowledge related to tools and technologies for executing content management processes and/or area of specialty (e.g. employee portals, secure web-site forms, bmo.com) Builds effective relationships with internal/external stakeholders. Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders. Provides input and analysis for the continuous improvement of content management processes and procedures. Participates in continuous improvement initiatives including, planning, designing and implementing new processes, etc. Focus may be on a business/group. Thinks creatively and proposes new solutions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works mostly independently. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

• Typically between 1 – 2 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Experience in financial services - preferred.
• Knowledge of Internet/Intranet technologies and content management processes.
• Knowledge of HTML editing tools, web graphics and multi-media tools.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

Salary: $45,500.00 - $84,500.00 Pay Type: Salaried The above represents AIR MILES’ pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents AIR MILES’ expected target for the first year in this position. AIR MILES’ total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. AIR MILES also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us:

The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally. As a member of the AIR MILES team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://bmo.wd3.myworkdayjobs.com/en-US/External-AIR-MILES.

AIR MILES is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters:

AIR MILES does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AIR MILES, directly or indirectly, will be considered AIR MILES property. AIR MILES will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, we’re focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are We’re proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, we’ll continue to build, invest and transform to drive performance that serves the good that grows.