Public Service Client Support Specialist

Government of British Columbia; New Westminster; On-site; CAD 60,000 - 80,000; Full time

Job summary

A provincial government in British Columbia is seeking a Client Service Worker to respond to inquiries and provide important administrative support related to income and disability services. The successful candidate will work closely with clients either in-person or virtually, engaging in a busy client service environment. This full-time position requires secondary education and experience in client service delivery. Ideal applicants will demonstrate empathy and resilience in challenging situations.

Benefits

Healthy work/life balance

Excellent benefits including a pension plan

Opportunities for career development

Qualifications

• Experience delivering a high standard of client service in a high-volume environment.
• Experience providing services to clients experiencing poverty, substance use, or mental health issues.

Responsibilities

• Responding to public inquiries related to income and disability services.
• Providing administrative support to work unit.
• Delivering in-person or virtual services across the province.

Skills

Client service delivery

Using Microsoft Word

Using Microsoft Excel

Using Microsoft Outlook

Conflict management

Education

Secondary school graduation or equivalent

Job description

A provincial government in British Columbia is seeking a Client Service Worker to respond to inquiries and provide important administrative support related to income and disability services. The successful candidate will work closely with clients either in-person or virtually, engaging in a busy client service environment. This full-time position requires secondary education and experience in client service delivery. Ideal applicants will demonstrate empathy and resilience in challenging situations.