Public Service Client Support Specialist

Government of British Columbia; City of Langley; On-site; CAD 60,000 - 80,000; Full time

Job summary

A provincial government agency in Metro Vancouver is seeking a Client Service Worker (CSW) to support income and disability assistance programs. The role involves responding to inquiries, providing administrative support, and assisting clients both in-person and virtually. Required qualifications include secondary school graduation and experience in delivering client services. This is a full-time on-site position with a diverse workplace commitment.

Benefits

Excellent benefits including pension plan

Healthy work/life balance

Opportunities for career learning and development

Qualifications

• Experience providing high standard client service in a high volume environment.
• Experience working with various computer applications.
• Experience providing services to clients with poverty or mental health issues.

Responsibilities

• Respond to public inquiries relating to income and disability services.
• Provide administrative support to work unit.
• Deliver services in person and virtually.

Skills

Client service delivery

Computer skills (MS Word, Outlook, Excel)

Conflict management

Education

Secondary school graduation or equivalent

Job description

A provincial government agency in Metro Vancouver is seeking a Client Service Worker (CSW) to support income and disability assistance programs. The role involves responding to inquiries, providing administrative support, and assisting clients both in-person and virtually. Required qualifications include secondary school graduation and experience in delivering client services. This is a full-time on-site position with a diverse workplace commitment.