Public Safety Communications Operator / 911 Operator

City of Saint John; Canada; On-site; CAD 66,000 - 72,000; Full time

Job summary

The City of Saint John is seeking an experienced Public Safety Dispatcher to receive 911 and routine calls, coordinating with Saint John Police and Fire to dispatch emergency responders across Southern New Brunswick. The role operates on a 24/7/365 schedule and requires precise information gathering and rapid decision making.

Applicants must have a diploma in Office Administration (NBCC) or equivalent, a minimum typing speed of 35 WPM, security clearance, and bilingualism in French (Intermediate

Qualifications

• Keyboarding skills of at least 35WPM.
• Must be security cleared and successfully complete all requirements of the Public Safety Operator Training Program.
• Bilingualism (proficiency in French of Intermediate Plus (2+) as per NB Oral Proficiency Rating Scale)

Responsibilities

• Receives 911 emergency calls and dispatches appropriate emergency service providers.
• Handles emergency and non-emergency calls for Saint John Police, Saint John Fire Departments and other local services.
• Gathers information from callers and enters it into CAD system.
• Monitors unit movements and status changes for each call.
• Provides routing instructions and keeps responders updated on scene.
• Offers post-dispatch and pre-arrival instructions as needed.
• Supports callers until responders arrive on scene.
• Makes notifications and callouts for emergency services.

Skills

Typing 35 WPM

Security clearance

Bilingual French (Intermediate+)

Education

Office Administration diploma NBCC

UNB Business Certificate 1

Job description

Position Overview

Under the general supervision of the Shift Supervisor, this position is responsible for receiving all emergency and routine calls for service from within pre-designated areas in Southern New Brunswick and dispatching appropriate Emergency Service Providers as the situation warrants. Responsibilities also include working rotating shifts as the Centre is operational 24/7/365.

Competition Number

PF 26-013

Salary

$65,621.00 - $72,200.00/Year

Job Type

Permanent Full Time

Closing Date

August 28, 2026

Job Duties and Responsibilities

• Receives 911 emergency calls for communities within Southern New Brunswick; maintains contact with the emergency caller, transfers the caller if required and all pertinent information to the appropriate emergency service provider.
• Receives emergency and non-emergency calls and dispatches for Saint John Police, Saint John Fire Departments, including other local service areas.
• Questions the caller, gathers information, and enters the information into the Computer Aided Dispatch (CAD) system.
• Monitors and records movements and status changed of responding units for each call.
• Reads maps and provides routing instructions to emergency service providers.
• Advises the responder of the initial and relevant background information on the situation and keeps responders updated of any changes.
• Provides the caller with post dispatch and pre-arrival instructions where required.
• Provides support to the caller until responder arrive on the scene, where appropriate.
• Makes notifications and conducts callouts for emergency service providers.
• Queries persons, vehicles, and articles on the Canadian Police Information Centre (CPIC) system and provides the information to police upon request.
• Retrieves and updates information pertaining to criminal records and provides assistance to the Records Unit with records maintenance and entries.
• Attends court, on an as required basis.
• Liaises with external agencies with respect to equipment failure, inaccurate 911 information, tracing calls, etc.
• Uses computer, telephone set, 2-way radio, Department of Motor Vehicle (DMV) database and general office equipment.

Essential Qualifications

• Keyboarding skills of at least 35WPM
• Must be security cleared and successfully complete all requirements of the Public Safety Operator Training Program
• Bilingualism (proficiency in French of Intermediate Plus (2+) as per the Province of New Brunswick Oral Proficiency Rating Scale)

Education/Experience

• The successful candidate must possess a diploma in Office Administration from NBCC or Business Certificate 1 from UNB, or an equivalent program.