Public Cleaner - Housekeeping

Days-Hospitality-Limited; Prince George; On-site; CAD 19,286,000 - 24,797,000; Full time

Job summary

Days-Hospitality-Limited is seeking a Public Cleaner to maintain pristine public areas of the hotel and support the housekeeping team. You will greet guests with a smile, tackle spillages, and ensure hallways and lobby areas reflect high standards of cleanliness throughout your shift.

As a team player, you will coordinate with front desk and other departments to meet guest needs, while upholding sanitary policies and guest-first service. Uniform provided and training available.

Qualifications

• Experience as janitor/cleaner or related field.
• Flexibility to work a variety of shifts.
• Ability to be on your feet for the duration of the shift.
• SERVICE and CLEANLINESS are keys to a successful hotel.

Responsibilities

• Clean public areas: lobby, stairways, gym, restrooms, meeting rooms.
• Clean building exterior, including sidewalk.
• Assist Housekeeping with stripping of rooms and laundry transport.
• Communicate with other departments to meet special requests.
• Take on additional administrative tasks as directed by leaders.
• Maintain a calm, welcoming demeanor while multitasking with daily tasks.
• Listen to guest complaints, resolve with manager involvement when needed.
• Follow all company/brand standards to ensure cleanliness.

Skills

Enthusiastic

Attentive

Approachable

Job description

A Day in YOUR Life as a Public Cleaner

Every person that enters a hotel should be greeted and feel like a guest! This is YOU on your first day of work and every work day after that. You walk in with a smile, say hello to passing guests and acknowledge your colleagues perhaps with a smile, nod or salutation. You are already taking in the surroundings and noticing items to be addressed, such as a discarded coffee cup on a table, and you aren’t even in uniform yet! After putting the cup in the trash, you make your way to the employee change room and transform into to your sharp, clean look with your professional and comfortable uniform, punch in at the time clock and energetically join your night-time teammates.

You will be preparing to see how you will tackle the cleaning of public areas and assisting your Housekeeping teammates, if needed. Regardless of the time of day or length of shift you are ready to meet every guest with exceptional service, cleanliness and care!

As the shift begins, you check in with your leader to prioritize your duties. This will enable you to efficiently plan your shift and complete essential tasks before you go home. The public areas have a big impact on a guest’s impression of the hotel, and you take pride in this. Nobody wants to see overflowing garbage cans, dusty lobby furniture, or dirty carpets in the hallways when they stay at a hotel. You will maintain and keep public areas clean to create a positive guest experience. Being a public cleaner, you will be required to pay attention to details. This is not only for maintaining the appearance and cleanliness of the hotel, but also observing what kind of guests are staying in the hotel. You may want to vacuum the lobby area but you notice a guest checking in at the Front Desk. You will leave the vacuum aside and go outside to make sure the sidewalk is swept, no garbage is sitting on the planters and the entrance door handles look spotless. While you are wiping the window in the lobby, you may be called for mopping the elevator floor as someone spilled their food delivery. You will be ready and equipped to get the cleaning done swiftly. When you are dusting the hallways, you are asked to assist a teammate by moving some documents to the storage area. You are a team-player and enjoy helping your teammates. You are overseeing the cleanliness of the hotel, communicating and working collaboratively with the housekeeping department and other departments. You are always focused on our guests and their needs. Don’t forget you are their ambassador to our hotel, surroundings and city. By the time you leave, you are more than satisfied that the hotel is impeccably cleaned, sanitized and ready for your existing guests to return, new guests to arrive and have the best stay possible.

Your standards are high, you like to be efficient in how you tackle cleaning and look for things that need to be corrected, communicate those through appropriate channels and take immense pride in the quality and cleanliness of the product our guests are paying for!

Who you are and why is this important…

• Enthusiastic, Attentive and Approachable
  • Ensuring our guests and team mates feel comfortable.
• Organized, Clean & Communicative
  • Clear, concise communication between team members and guests alike creates a smooth operation.
• Effective Multi-Tasker
  • Personal interactions, daily duties and on-going projects are always in play.

What happens behind the scenes of all those interactions…

• You follow company policies and standards such as sanitizing high touch areas and any other requirements for the processes as outlined by your department leaders;
• Cleaning public areas such as lobby, stairways, gym, public washrooms, and meeting rooms;
• Cleaning building exterior, including sidewalk;
• Assisting the Housekeeping department with the stripping of rooms as well as bringing laundry to and from guest floors;
• Communicating with other departments to ensure any special requests are met in a timely fashion;
• Take on additional administrative tasks as set forth by your leaders;
• Maintain a calm and welcoming demeanor while multitasking to handle guest interactions at the same time as your daily tasks;
• Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint;
• Follow all company and brand standards to maintain cleanliness levels;

What are we looking for…

• Some experience in janitor/cleaner or related field.
• Flexibility to work a variety of shifts.
• Ability to be on your feet for the duration of your shift.
• The understanding that SERVICE and CLEANLINESS are the keys to any successful hotel.