PT Residential Shift Supervisor- Martha House

Good Shepherd Centres; Hamilton; On-site; CAD 39,000 - 47,000; Full time

Benefits offered by this job

Team support and development

Education and professional development

Employee and family assistance program

Recognition programs

Positive work environment

Make a difference and provide hope

Job summary

Good Shepherd Centres is seeking a Residential Shift Supervisor for Martha House in Hamilton, Ontario. You will mentor Case Managers and frontline staff, coordinate shift responsibilities, and develop individual client care plans to support dignity and self-determination for participants.

The role emphasizes trauma-informed, feminist, anti-oppression approaches, with weekend day/evening/hard-to-staff rotations and a focus on cultural safety and comprehensive documentation.

Qualifications

• Post-secondary education in social services or equivalent.
• 2 years' relevant work experience is required.
• Residential experience with families is preferred.
• Familiar with trauma-informed, feminist, anti-oppression frameworks and cis women, transgender and non-binary populations.

Responsibilities

• Provide mentorship, support and coordination to shift responsibilities for staff.
• Lead onboarding, orientation and training of new staff.
• Provide leadership and crisis intervention support to frontline staff.
• Contribute to performance evaluations and team decision-making.
• Deliver direct client services and maintain client records.
• Uphold confidentiality and anti-racism/anti-oppression principles.
• Ensure health and safety compliance under applicable acts.

Skills

Residential experience

Trauma-informed care

Anti-oppression framework

Crisis intervention

Team leadership / supervisory

Client-centered approach

Organizational skills

Computer literacy

Driver license

Education

Post-secondary education in social services

Tools

Microsoft Office

Job description

HOURS: Saturday and Sunday- Days, afternoon and overnight rotation

Rate of pay:$28.55/ hour- $34.03/ hour (Starting Salary will be determined by factors such as relevant experience, qualifications, internal equity and market conditions)

Retention Bonus: $1000 bonus at 3 months and $1000 bonus at 9 months.

Reason for posting: this posting is for a existing vacancy.

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at www.goodshepherdcentres.ca

This opportunity is with our Good Shepherd - Women's Services - Martha House

How You Will Make an Impact

The Residential Shift Supervisor will provide the Case Manager, Housing Case Manager and Child and Youth Facilitator employees with mentorship, support and coordination related to shift responsibilities, and individual client care plans. The Residential Shift Supervisor will also be responsible for:

• Onboarding, orientation and training of new staff
• Providing leadership and support to frontline staff, including debriefing, facilitation, conflict resolution and crisis intervention
• Provide ongoing mentorship and coordination to team members to support consistency and quality in all service provision.
• Provide insight and input, as required, to the performance evaluation process.
• Provide direct client service to program participants.
• Provide service in a dignified, culturally safe and respectful manner that reflects the charism of Good Shepherd, and which reflects an integrated anti-racism/anti-oppression, feminist framework.
• Participate in team meetings and team decision making.
• Maintain records of service statistics, client records and program records as directed.
• Identify trends, gaps and emerging issues relevant to the experiences of program participants.
• To maintain the confidentiality policy of Good Shepherd Centers at all times.
• Be knowledgeable of all individual care plans, including capacity and support needs.
• Observe all health and safety rules and work in compliance with the provisions of the occupational Health and Safety Act and its regulations

What You'll Bring to Our Team

• Completion of post-secondary education in social services or equivalent, plus 2 years' work-related experiences required.
• Residential experience required. Experience working with families preferred.
• Understands and utilizes trauma-informed, feminist, client-directed, anti-oppression, anti-racism frameworks with a thorough understanding of a range of issues impacting cis women, transgender and non-binary people, including homelessness, gender-based violence, poverty, mental health and substance use.
• Demonstrated knowledge, skills and experience to support/enhance service/residential environment that is culturally safe.
• Demonstrated skills, experience and knowledge in the provisions of Gender Based Violence services required
• Experience working with children/ youth and the child welfare system preffered
• Supervisory experience preferred
• Continuing education in management an asset.
• Organizational skills to provide client assessments, direct service, and documentation are required.
• Computer literacy is mandatory.
• A driver license and ability to drive Good Shepherd vehicles is an asset

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE /
• FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at 905-528-5877.