PSW Program Support Officer

Humber College; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prominent Canadian higher education institution is seeking a Program Support Officer to provide vital administrative support within the School of Nursing. This role focuses on enhancing the student experience by managing curriculum changes, supporting program-level events, and acting as a resource for students and faculty. Ideal candidates will possess a relevant four-year degree and excellent communication skills. Join a diverse team dedicated to creating an exceptional learning environment at Humber.

Benefits

Tools and technology for success

Supportive team environment

Opportunity to impact Humber's future

Qualifications

• Minimum of one year of administrative or student advising experience in a School of Nursing.
• Knowledge and experience working with Nursing and Personal Support Worker programs.
• Experience with compiling and analyzing research-based data.

Responsibilities

• Provide direct support to Academic Leadership in the School of Nursing.
• Manage curriculum changes and compliance with ministry rules.
• Administer communications and support for program-level events.

Skills

Excellent interpersonal skills

Time management

Multitasking

Proficient in Microsoft Office

Excellent verbal and written communication skills

Ability to work independently

Education

4-year degree in Business, Communications, Entrepreneurship, Finance, Human Resources, Information Systems, Marketing

Tools

Microsoft Office Suite

Adobe Acrobat

Job description

Overview

Find Your Spot at Humber. At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. We are co-constructing a new model of polytechnic education for Ontario, Canada, and the world through our strategic vision and brand Builders of Brilliance. Humber offers programs with effective teaching and learning approaches to prepare exceptional leaders for our industries and communities.

To achieve our vision, we seek the right talent and offer a collegial, collaborative, inclusive environment where each individual is supported to grow and bring their best each day. If you are excited by contributing to our vision for learning and building brilliance at a premier Canadian higher education institution, this is your opportunity to join our dynamic team.

Job Details

Position Title: Program Support Officer

Status: Initiatives & Opportunities Contract (1 Year)

Hours: 37.5 hours per week

Faculty/Department: Faculty of Health & Life Sciences

Campus/Location: North Campus

Salary: FT Support Payband G: $34.60- $39.93; the wage is determined by the Full-Time Support Collective Agreement. Compensation is progressive within the designated payband and is based on years of service.

About the Faculty of Health & Life Sciences at Humber

The Faculty of Health & Life Sciences (FHLS) is committed to sharing knowledge and experience with students to help them become skilled, adaptable, compassionate, and career-ready graduates. Our faculty experts reinforce excellence and a commitment to social justice and transformation as students learn to work across a range of careers in the healthcare and wellness fields. Teaching and learning are student-centred with an emphasis on technological innovation, diversity and integrated community and clinical industry collaborations.

About the Program Support Officer Role

The incumbent will provide direct support to Academic Leadership – Dean and Associate Dean in the School of Nursing, Faculty of Health and Life Sciences while providing a comprehensive range of support services to the students, professors, program coordinators (PCs), external stakeholders, in their assigned cluster of programming. Responsibilities include but are not limited to: administrative, program, financial, human resources, student, marketing, and inter-departmental support. The incumbent also acts as a resource to students, professors, PCs, and administrators on the application of the College’s academic policies and procedures. It is expected that the incumbent, therefore, will continue to develop opportunities that directly impact the learning environment and work-processes. This role is an in-person role and requires travel between three sites: North Campus, Lakeshore Campus and Village of Humber Heights Campus. Travel between sites might occur on the same day.

Responsibilities

• Process curriculum changes ensuring that the pro forma is used for the Office of Program Planning, Development and Renewal; follow ministry rules for curriculum changes; and adhere to deadlines.
• Under the direction of the Academic Leadership within the School of Nursing, provide support to Program Advisory Committee, including roombookings, welcome letters, term completion letters, membership updates, and minutes/agenda.
• Provide administrative support to key stakeholders with the annual program review and renewal process, including program mapping, course outlines, calendar reviews and Faculty guides.
• Arrange accreditation and program approval logistics for all programs in the School of Nursing.
• Prepare, disseminate and archive student and program communications.
• Collect information such as scholarship forms, awards nomination forms, signed SWFs, and sample student work for PEQAB, CASN accreditation, CNO Program Approval, etc., ensuring accuracy and completion.
• Provide administrative and logistical support to the Dean in the School of Nursing with program-level events such as Open House, Information Nights, Orientation, Exam scheduling, and invigilation.
• Organize logistics around class cancellations.
• Assist, advise and provide support for departmental programs.
• Coordinate invigilators for exam weeks when applicable.
• Maintain program records in appropriate databases (e.g., student records).
• Provide support to Academic Leadership regarding all program services and evaluations.
• Respond to inquiries from all stakeholders in the School of Nursing and FHLS.
• Provide support and collaborate with other members of the support staff team.
• Provide administrative support to the Dean, School of Nursing and Associate Dean.
• Under the direction of the Dean, generate required reports for programs to support the Faculty’s strategic objectives.
• Under the direction of the Dean, analyze service delivery and internal processes to recommend improvements and implement efficient internal processes for service delivery.

Student Services and Support

• Respond to student enquiries and triage/redirect as appropriate (e.g., financial awards, scholarships, appeals, petitions, enrolment and scheduling issues).

About You

You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success. If this sounds like you, keep reading.

Education

• 4-year degree in Business, Communications, Entrepreneurship, Finance, Human Resources, Information Systems, Marketing or related fields of study.

Experience

• Minimum of one (1) progressive administrative or student advising experience in a School of Nursing post-secondary environment.
• Current experience working with Nursing and Personal Support Worker programs including PSW Learn and Earn, Practical Nursing and BScN programming.
• Knowledge and experience working with the launch of the Humber Heights and living classroom campus.
• Experience with compiling and analyzing research-based data from various sources, producing reports and identifying trends from data to develop solutions and strategies.
• Experience with drafting and proofreading communications, supporting and/or advising students on courses and programs selection, supporting curriculum planning, and academic program delivery, interpreting policies and procedures, special events.
• Proficiency with Microsoft Office (Word, Excel, Forms, Poll, Outlook, Access, Teams, and PowerPoint), and Adobe Acrobat.
• Excellent time management and multitasking skills.
• Proven ability to work independently on assigned tasks with minimum supervision.
• Excellent interpersonal skills with an ability to work in a team environment.
• Ability to use office equipment – phone, photocopier, printer, fax and troubleshoot technical minor problems.
• Proven excellent verbal and written communications skills.
• Experience managing and supporting committees within a School of Nursing recognizing the unique attributes of Nursing and PSW programs.

If this sounds like you, we'd love to hear from you! At Humber Polytechnic we celebrate difference. Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!

What’s in it for you?

• An opportunity to be a part of building Humber's future.
• Be part of a diverse, hard-working, and supportive team.
• Tools and technology that will allow you to succeed at your job.
• Amazing perks!

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted.

Equity, Diversity, and Inclusion

Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment. Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation

Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment ([e-mail]).