PSP Analyst

Galderma Canada Inc.; Toronto; On-site; CAD 94,000 - 118,000; Full time

Job summary

Galderma Canada Inc. is seeking an Analyst, Patient Support Programs to transform PSP data into actionable insights, identify performance trends, and enable data-driven decision-making with the PSP vendor and internal teams.

You will design dashboards and scorecards, automate reports, and present executive-ready summaries to support operations, patient access, adherence, and experience. Reporting to the Head, Market Access & Patient Experience, you will ensure regulatory compliance, drive

Qualifications

• Bachelor’s degree in business analytics, data analytics, statistics, economics, or health sciences.
• 3–5 years of relevant data analytics experience in healthcare or pharmaceutical operations.
• Experience with large datasets and executive-ready reporting.
• Experience managing vendor performance and operational excellence.
• Strong Excel and BI tooling proficiency.

Responsibilities

• Analyze PSP datasets to identify trends, risks, and opportunities.
• Develop actionable insights and recommendations for stakeholders.
• Design and maintain PSP dashboards and performance reports.
• Monitor vendor performance against service levels and KPIs.
• Prepare governance materials and action tracking.
• Ensure data management complies with regulations.

Skills

Data analytics

Data visualization

Excel

Power BI

Vendor performance management

Problem solving

Communication

Stakeholder management

Education

Bachelor's degree in business analytics or related field

Post-graduate qualification in data analytics (asset)

Tools

Power BI

Excel

SQL

Job description

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else. At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

The Analyst, Patient Support Programs will play a critical role for supporting the operational excellence, performance management, and continuous improvement of Galderma’s Canadian Patient Support Program (PSP). Reporting to the Head, Market Access & Patient Experience, this role applies advanced analytical capabilities to transform PSP data into actionable insights, identify performance trends and opportunities, and enable effective vendor and cross-functional decision-making. The role works closely with the PSP vendor and internal stakeholders to drive efficient, data-driven, compliant program operations that deliver a high-quality, patient- and HCP-centric experience.

Essential Functions

Data Analytics & Insights

• Analyze PSP datasets to identify trends, patterns, risks, service gaps, and opportunities to improve program performance, patient access, adherence, and experience.
• Develop actionable insights and recommendations for internal stakeholders and the PSP vendor, translating data into clear operational priorities.
• Conduct analyses by customer segment, geography, program pathway, reimbursement status, service type, and other relevant program variables, as permitted and appropriate.
• Perform root-cause analyses to understand drivers of KPI performance, service-level gaps, patient journey barriers, and recurring operational issues.
• Support scenario modelling, forecasting, and capacity planning to anticipate program volume, resource needs, and potential operational risks.
• Develop analyses to assess the impact of program enhancements, vendor initiatives, and process changes.

Reporting, Dashboards & Data Visualization

• Design, maintain, and continuously improve PSP dashboards, scorecards, and performance reports for operational and leadership audiences.
• Automate recurring reporting where possible, improving timeliness, accuracy, consistency, and efficiency.
• Prepare regular and ad hoc reports and presentations for internal stakeholders.
• Present complex data and findings in a clear, concise, and audience-appropriate manner, including executive-ready summaries and recommendations.
• Maintain clear definitions for KPIs, metrics, reporting rules, and calculation methodologies to ensure consistent interpretation across stakeholders.

Vendor Performance & Operational Governance

• Use data and stakeholder feedback to monitor vendor performance against contractual service levels, KPIs, quality standards, and continuous-improvement commitments.
• Identify operational risks, recurring issues, and propose mitigation strategies.
• Produce vendor scorecards and performance-review materials, including performance trends, issue summaries, improvement opportunities, and action tracking.
• Define clear, measurable, and prioritized operational actions for the PSP vendor based on program insights and stakeholder needs.
• Support monthly and quarterly governance meetings by preparing agendas, performance packs, decision logs, and follow-up trackers.
• Monitor the completion and effectiveness of vendor corrective actions and improvement plans.

Financial and Invoice Analytics

• Validate PSP vendor invoices against contractual terms, approved rates, patient or service volumes, and support program activity data.
• Analyze invoice trends and variances, identify discrepancies, and support resolution with the vendor, Finance, and Procurement.

Compliance & Quality

• Ensure PSP data management complies with Canadian regulations, Galderma policies, and relevant standards.
• Support audit, quality review, and risk mitigation activities.

Minimum Education, Knowledge, Skills, and Abilities

• Bachelor’s degree in business analytics, data analytics, statistics, economics, health administration, health sciences or a related discipline.
• A post-graduate qualification or certification in data analytics, business analytics, statistics or a related field is an asset.
• 3-5 years of relevant experience in data analysis, business analytics, patient support programs or related healthcare/pharmaceutical operations.
• Experience in vendor performance management, operational excellence, service delivery or customer/patient support operations is strongly preferred.
• Demonstrated experience in working with large or complex datasets, identifying insights, and developing business recommendations.
• Experience dashboards, scorecards, recurring reports and executive-ready presentations,
• Advanced Excel skills, including pivot tables, complex formulas, data validation and analysis of large datasets.
• Experience with business intelligence and data visualization tools such as Power BI.
• Strong analytical judgement, problem-solving ability and attention to detail.
• Ability to translate quantitative and qualitative findings into practical, prioritized recommendations.
• Strong written, verbal and presentation skills.
• Demonstrated ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment.
• Collaborative and customer-focused approach, with an understanding of patient and HCP drivers.

The annual salary range for the role is $94,400 - $118,000 CAD.

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives, we are advancing dermatology for every skin story.

For more information go to www.galderma.com/careers