Provincial Coordination Centre Watch Supervisor (Program Administration Officer 4)(6 positions)

Government of Nova Scotia; Dartmouth; On-site; CAD 60,000 - 80,000; Full time

Job summary

A provincial government department in Dartmouth is seeking PCC Supervisors for the Provincial Coordination Centre. The role involves providing real-time situational awareness, coordinating emergency management activities, and implementing innovative programs. Candidates should have a bachelor’s degree and significant experience in emergency operations. This position offers a comprehensive benefits package and collaborative working conditions.

Benefits

Defined Benefit Pension Plan

Health and dental insurance

Employee and family assistance programs

Qualifications

• Minimum of 6 years of related experience or equivalent.
• Familiarity with high-pressure environments.
• Practical skills in managing emergencies.

Responsibilities

• Provide real-time situational awareness to emergency managers.
• Assist in the coordination with emergency management partners.
• Lead the development of standard operating procedures.

Skills

Experience in 24/7 Emergency Operations Centers

Public safety decision-making under pressure

Emergency response team experience

Education

Bachelor’s degree in emergency management, public safety or related field

Job description

About Us

The Department of Emergency Management is responsible for leading disaster and emergency planning, preparedness, response and recovery activities on behalf of the Province of Nova Scotia. The objective of the Department is to ensure that Nova Scotians are safe, prepared and resilient in the face of disasters and emergencies.

The Department leads the coordination and cooperation of partners and resources during provincial level critical incidents, supports municipal and other partners in regional level and local events, administers the province’s 911 service, maintains critical communications infrastructure and supports operations of our regional emergency management centres. The Department also works to ensure critical government services continue to function during and after critical events.

About Our Opportunity

NSDEM is seeking to hire six PCC Supervisors for the NSDEM Provincial Coordination Centre (PCC) within the Incident Management and 911 Division. PCC Supervisors provide the province’s emergency managers, government leadership and public safety coordination & command staff with real‑time situational awareness, monitoring information from first responders, news outlets and social media channels.

As the first point of contact for emergencies, PCC Supervisors provide initial analysis on rapidly evolving incidents, take appropriate initial actions and provide senior leadership with early warnings to enable a proactive response to civil emergencies.

Primary Accountabilities

• Serve as a subject matter expert on the National Alert Ready system, assisting stakeholders, troubleshooting issues and ensuring effective alerting processes.
• Provide timely updates to relevant stakeholders, upload maps to critical incident websites and present information clearly using dashboards and mapping tools.
• Review, compile and analyze data to assist in emergency response efforts, record‑keeping and data analysis.
• Lead or assist in the creation of standard operating procedures, policies and projects, including updates to the Disaster Financial Assistance Program and mapping.
• Maintain up‑to‑date and accessible databases, assist during Provincial Coordination Centre activations and contribute to the development and implementation of innovative programs.

Additional responsibilities include coordination and communication with emergency management partners, attendance and active participation in meetings, conferences, training sessions and regional emergency exercises.

Qualifications and Experience

Bachelor’s degree in emergency management, public safety or a related field, along with at least 6 years of related experience; or an equivalent combination of training and experience.

• Experience in 24/7 Emergency Operations Centers, demonstrating familiarity with high‑pressure environments and critical decision‑making processes.
• Public safety experience that requires making critical decisions under pressure, highlighting the ability to maintain composure and sound judgement during emergencies.
• Experience in emergency response teams, demonstrating practical skills in managing emergencies.

Assets (Not Essential)

• 3 years of full‑time experience in an emergency management‑related field.
• Experience working in a full‑time 24/7 emergency operations centre (EOC).
• Proven ability to develop and maintain contingency plans, SOPs, response plans and partnership agreements.
• Advanced certifications (e.g., CEM designation) considered an asset.
• Bilingual (English and French).

Equivalency

• Completion of a related master’s degree and four (4) years of experience.
• Completion of a related diploma and eight (8) years of experience.
• At least ten (10) years of related experience with no education.

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers a wide range of benefits such as a Defined Benefit Pension Plan, health, dental, life insurance, general illness, short‑ and long‑term disability, vacation and employee and family assistance programs. For more information, please refer to the official benefits program.

Working Conditions

The PCC Supervisor operates 24/7, working a combination of 12‑hour day shifts and 12‑hour night shifts, including weekends and statutory holidays. The role requires collaboration with a single PCC Supervisor and one PCC Watch Officer on shift. Travel to remote sites and handling of equipment may be required, and overtime may be necessary. The position is based at NSDEM headquarters in Dartmouth.

Additional Information

• A valid Canadian driver’s licence.
• Immediate access to a licensed, safety‑inspected motor vehicle.
• Ability to acquire a Level 2 (Secret) Government Security clearance.

What We Offer

• Career development and ongoing training.
• Engaging workplace with a focus on respect and connection.
• Countless career paths.
• Department‑specific flexible working schedules.

Pay Grade

PR 17

Salary Range

$3,107.16 - $3,649.33 bi‑weekly

Employment Equity Statement

Our goal is to have a diverse workforce that represents all citizens we serve. The Government of Nova Scotia has an Employment Equity Policy and welcomes applications from Indigenous Peoples, African Nova Scotians, other racially visible persons, persons with disabilities and women. If you identify with any of these equity groups, you are encouraged to self‑identify in your application.

Accommodation Statement

We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. Please contact [e-mail] for assistance.

Contact

Questions directed to [e-mail].