ProProduct Development Representative

ServiceTitan; Toronto; Hybrid; CAD 55,000 - 65,000; Full time

Job summary

A leading technology firm in Toronto is seeking a ProProduct Development Representative to drive product adoption and strengthen relationships with existing customers. This role involves strategic engagement, building a sales pipeline, and providing ongoing support to Pro Account Executives. Ideal candidates have a strong sales background, excellent outbound calling skills, and the ability to adapt to a dynamic work environment. Competitive compensation is offered with robust benefits.

Benefits

Flexible time off

Comprehensive health benefits

Parental leave support

Qualifications

• 2-4 years of experience in Sales or Customer Success.
• 12+ months of outbound calling experience.
• Ability to travel domestically 30% of the time.

Responsibilities

• Drive product adoption and revenue growth.
• Build a strong sales pipeline by engaging customers.
• Conduct high-volume engagement through outbound calls.

Skills

Sales drive

Customer success empathy

Outbound calling

Interpersonal skills

Resilience

Adaptability

Job description

Ready to be a Titan?

ProProduct Development Representatives are crucial team members who identify and connect with existing ServiceTitan customers to demonstrate how our advanced Pro modules can enhance their ServiceTitan ROI and add significant value to their operations.

Why You'll Love This Role

• Impactful Growth: You will play a vital role in helping our existing customers maximize their success with ServiceTitan by introducing them to game‑changing add‑on products.
• Career Advancement: You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for a successful, long‑term career in Sales.
• Culture of Excellence: Join a team where continuous learning is paramount. Those who thrive are motivated to be the best every day by consistently applying feedback and best practices.

What You'll Do

Your primary focus is driving product adoption and revenue growth through strategic engagement with our current customer base.

• Pipeline Generation: Build a strong sales pipeline by engaging existing customers, demonstrating the value of add‑on products, and booking overview calls/demonstrations for our Pro‑Account Executives.
• High‑Volume Engagement: Conduct high‑volume engagement through focused outbound calls (approx. 30/day) and personalized emails.
• Strategic Rapport: Strategically craft honest relationships and genuine rapport with customers to facilitate discovery.
• Value Discovery: Drive customers to discover unmet needs or pain points and articulate how our Pro modules can deliver extraordinary value and remediate those issues.
• Collaboration & Support: Work closely and collaboratively with Pro Account Executives to develop and implement appropriate communication plans and assist with closing deals through detailed discovery notes.
• Administrative Excellence: Log and maintain all activity accurately in all data entry to make sure records are kept up to date.
• Reporting & Liaison: Assist with weekly reporting on active campaigns, manage ad‑hoc requests, and act as a liaison for customers and other internal teams (e.g., Pro Sales Team, Customer Success, Support).

What You'll Bring

This role requires a blend of sales drive and customer success empathy to effectively drive product adoption.

• Experience: 2-4 years of experience in Sales or Customer Success, specifically in a cross‑sell or up‑sell capacity.
• Outbound Skills: 12+ months of outbound calling experience is required.
• Travel: Ability to travel domestically 30% of the time to do Onsite visits.
• Communication: Strong interpersonal skills and a friendly, professional demeanor on the phone.
• Resilience: The ability to effectively handle objections and clearly articulate the value proposition of add‑on products with any level of detail or brevity.
• Mindset: A tenacious work ethic with a desire to be a top performer, high level of social intelligence, passion, ambition, and a team‑player mentality.
• Adaptability: Resourcefulness and adaptability to new responsibilities in a fast‑paced work environment.

Our Investment in Your Success

You will receive focused support and development to ensure your success in this specialized sales function.

• Dedicated Coaching: Extensive coaching and development from managers and enablement coaches.
• Growth Path: Clear opportunities to build a long‑term sales career leveraging your success in this specialized role.

Hybrid Schedule

Our policy states that if you are within ~40 miles of a Hub office, you will be required to go to the office 1-2 days a week.

A Note on the Application & Hiring Process

When you submit your application for the ProProduct Development Representative (PDR) position, your candidacy will be considered for all available SDR opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: Aspire, FieldRoutes, and Convex. Our dedicated recruiting team operates centrally to review candidates for these multiple sales verticals. This ensures your application receives maximum exposure and that we match your skills and career interests to the team with the greatest business need and best fit. The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and sales vertical you will be supporting.

Be Human With Us

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer‑nominated awards, and more.
• Holistic health and wellness benefits: Company‑paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on‑demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary for this role for candidates residing in Canada is $60,008 CAD+ commission. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.