Property Manager

Life Time; Toronto; On-site; CAD 103,000 - 130,000; Full time

Job summary

A leading global real estate manager is seeking a Property Manager to oversee operations and enhance client experiences at a major property in Toronto, Canada. The ideal candidate will have over 5 years of management experience, strong financial oversight skills, and a commitment to hospitality. Responsibilities include leading teams, managing finances, and ensuring compliance with service level standards. Join a dynamic environment focused on excellence and innovation, offering a salary between $103,500 and $129,400.

Benefits

Comprehensive training

Competitive compensation

Robust benefits

Generous vacation packages

Qualifications

• 5+ years of relevant management experience.
• Financial experience with P&L responsibility.
• Solution-oriented with strong organizational skills.

Responsibilities

• Manage daily property operations and enhance client experience.
• Lead property management and operations teams.
• Supervise financial performance and support General Manager.

Skills

Organizational skills

Attention to detail

Communication skills

Leadership

Project management

Education

Bachelor’s degree in business administration, hospitality, real estate, or related field

Tools

Microsoft Office

Job description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Property Manager at Hines, your role involves ensuring seamless day-to-day operations of the property with a primary focus on maintaining the physical asset(s) while enhancing the client experience. The ideal candidate will possess organizational skills, meticulous attention to detail, and a genuine enthusiasm for providing outstanding service. At Hines, delivering an exceptional experience entails blending a hospitality-centric culture with real estate expertise to create environments where people feel valued, connected, and inspired.

The Property Manager will work together with the General Property Manager to lead the property management and operations teams of the 370-acre site of over 1.6M SF of existing hangars and office space, lead the management of the physical real estate, oversee site contract services, support customer relations for a 50,000 person concert venue, administration of other site lease and license agreements, support ongoing construction activities and coordination, support site leasing, support ownership coordination, and support owner led site activations and events from property management perspective. Responsibilities include, but are not limited to:

Hospitality / Leadership

• In accordance with the firm’s leadership principles — train, mentor, and continuously develop all property personnel in providing a best-in-class hospitality experience.
• Lead a cross-functional team, including third service providers, in the delivery of Hines’ Hospitality Standards.
• Apply hospitality hiring practices to identify and hire individuals with a people-centric approach.
• Support event programming coordination with a focus on creating and maintaining a community atmosphere.
• Ensure property engagement and service offerings are aligned with Hines’ service level standards.
• Foster connectivity and support key relationships with ownership, internal stakeholders, vendors, and the public.
• Ensure property engagement and service offerings are aligned with Hines’ service level standards.

Operations

• Manage operations in alignment with Hines' service level standards including but not limited to internal and external maintenance, security, parking, housekeeping functions, lands, hangars and adherence to budgetary standards.
• Support the General Manager in supervising the financial performance of the asset(s), ensuring timely rent collection, and identifying capital expenditure requirements, while supporting the General Manager in maintaining full profit and loss (P&L) responsibility.
• Support the development of the Annual Business Plan and Operating Budget for the property.
• Support the implementation and the maintenance of marketing and leasing strategies for both current and prospective tenants.
• Support the lease administration and customer relations for all on-site agreements, including the 50,000-person concert venue hosting 15+ events per year.
• Ensure property management and security operations are provided for all concert events, focusing on safety, security and community customer service.
• Support all ownership led activation and community engagement events, ensuring all property management responsibilities are addressed and optimal customer service is provided.
• Provide support to the construction management teams throughout ongoing on-site operations.
• Tender, negotiate and provide recommendations for various service contracts and supervise all contractor services related to the physical operation of the property.
• Display in-depth knowledge of mechanical and life safety systems and collaborate with Operations/Engineering as needed to ensure the building operations comply with established operating and life safety standards and local code.
• Monitor all property management led construction for compliance per approved plans; ensure all required documentation is obtained in a timely manner.
• Ensure the property is well-maintained and aesthetically pleasing.
• Ensure compliance with all government, industry, regional and company required programs, objectives, and policies.
• Support all fiscal activities, including profit and loss (P&L) responsibility.
• Support marketing and leasing initiatives for both current and prospective tenants.
• Support or direct all emergency procedures including but not limited to:
  • Establishing and executing emergency plans and practice drills
  • Monitoring emergency equipment
  • Leading and/or assisting with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent
  • Acting as fire/life safety director while assisting emergency authorities and response teams

Qualifications

Minimum Requirements include:

• Bachelor’s degree from an accredited institution required (preferably with a focus on business administration, hospitality, real estate, or in a related field).
• 5+ years of related management experience.
• Financial experience including P&L responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears.
• Proficiency in Microsoft Office software.
• Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge.
• Passion for working with people and leading with a hospitality mindset.
• High degree of emotional intelligence with proven ability to think creatively in all job responsibilities.
• Experience leading a multi-layered team.
• Solution-oriented with strong organizational, analytical and project management skills
• Maintain composure and professionalism at all times.
• Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style.
• Eager to be a part of a fast-paced and dynamic work environment.
• Takes initiative and is a proactive leader always focused on continuous improvement.
• Work indoors approximately 85% of the time and outdoors 15% of the time.
• Use olfactory, auditory, and visual senses to inspect building(s) and detect emergency alarms.
• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.
• Ability to lift up to 25lbs.
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.
• Transfer properties and work overtime as business needs deem appropriate.
• Compensation: $103,500 - $129,400

Closing

At Hines, we strive for excellence as a leading global real estate manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion² of assets across such property types as living, office, retail, mixed‑use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines’ success is our 5,000 dedicated employees in 30 countries who draw on our 65‑year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024.² Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.