Property Management Coordinator

Prologis; Toronto; On-site; CAD 54,000 - 75,000; Full time

Job summary

A leading real estate firm in Toronto is seeking a Property Management Coordinator to provide operational support and enhance customer service in a fast-paced environment. The successful candidate will manage customer interactions, utility payments, and vendor contracts. Ideal candidates will have at least three years of experience in administrative roles, strong communication skills, and proficiency in Microsoft Office. The position offers a salary between CAD 54,000 and CAD 75,000.

Benefits

Generous total rewards package

Leadership development resources

Diversity, equity, and inclusion culture

Qualifications

• 3+ years of experience in an administrative role, customer service, real estate, or related field.
• Ability to prioritize tasks and meet deadlines with a sense of urgency.
• Show tact, discretion, and confidentiality in handling sensitive matters.

Responsibilities

• Provide operational and communications support to the Customer Experience Team.
• Coordinate customer support requests and maintain customer payment information.
• Manage all utility payments and account transfers.
• Adhere to company policies and maintain compliance with legal requirements.

Skills

Excellent communication and interpersonal skills

Strong organizational and time management skills

Good mathematical and analytical skills

Proficient knowledge of Microsoft Office Suite

Positive, proactive work ethic

Education

High School Diploma or GED

Tools

CRM systems (Yardi, Salesforce)

Job description

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter, and grow sustainably. With unmatched scale, innovation, and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.

Job Title :

Property Management Coordinator

Company :

Prologis

Position :

Property Management, Real Estate & Customer Experience Coordinator : Toronto, Ontario, Canada (In person)

A day in the life

As a Real Estate and Customer Experience Coordinator, you would be part of a Customer Experience Team (CET) that strives to provide best-in-class service to customers in over 14 million square feet of industrial buildings in the Greater Toronto Area Market. Our customer base is diverse, and we’re looking for someone who enjoys working with some of the biggest names in e-commerce logistics and warehouse operations as well as smaller shop operations. The ideal candidate thrives in a fast-paced, customer-centric environment, where they’ll balance multiple priorities and respond to internal and external customer needs.

Key responsibilities include :

1. Provide operational and communications support to enable the CET to dedicate more time to meeting their customers’ needs.
2. Coordinate customer support requests & maintain customer payment information and provide actionable insights for the CET.
3. Coordinate and maintain vendor contracts and payments. Prepare annual payment schedules for tenant distribution.
4. Maintain accurate records for a variety of areas including utility meters, lockboxes, fire alarm codes, and customer contact information.
5. Manage all utility payments and account transfers.
6. Review and post monthly rent charges & enter work order tickets and process accounts payable in various programs.
7. Work with property manager (Real Estate & Customer Experience Manager), maintenance technician, and vendors to coordinate the completion of work when maintenance requests are received or solve property management issues.
8. Adhere to company property management policies and procedures, codes, regulations, and governmental agency directives. Maintain compliance by ensuring all property records are maintained in accordance with all legal requirements and company policies and/or practices.

Building blocks for success

• Requires a High School Diploma or General Education Degree (GED).
• 3+ years of experience in administrative role, customer service, real estate, or related field.
• Excellent communication and interpersonal skills, with a strong ability to build and maintain relationships with internal and external customers, team members, and external partners to complete various projects and assignments.
• Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines, with a sense of urgency and follow-through.
• Good mathematical and analytical skills.
• Proficient knowledge of Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).
• Positive, proactive work ethic and attention to detail.
• Show tact, discretion, confidentiality, and good judgment in handling sensitive and confidential matters and documentation.

Preferred :

• Valid driver’s license and the ability to travel to multiple properties.
• Knowledge of CRM systems such as Yardi, Salesforce.
• Proficiency in French.
• Familiarity with real estate processes and documentation, such as purchase agreements, leases, and property management responsibilities.

Hiring Salary Range of : CAD$54,000 - $75,000. Salary and whole compensation package (bonus target) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and market data alignment.

People First

As a successful global enterprise, Prologis has never lost sight of what matters most - our strong belief that our people are the most important part of our business. We provide a generous total rewards package and dedicate resources to leadership development. Our culture is rooted in diversity, equity, and inclusion, fostering a sense of belonging for everyone at Prologis.

Employment Details

Type : Full time

Location : Toronto, Ontario, Canada

Additional Locations :