Property Field Claims Advisor

Desjardins Group; Ottawa; Remote; CAD 60,000 - 80,000; Full time

Job summary

A financial services organization in Ontario, Canada, is seeking a Property and Casualty Insurance Claims Advisor. The ideal candidate will handle high-complexity insurance claims, conduct investigations, and ensure client satisfaction through effective problem-solving and negotiation. Must have a relevant degree and a minimum of three years of experience in claims or construction damage/restoration. A competitive salary, annual bonus, and comprehensive benefits including a defined benefit pension plan are offered.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses and telework equipment

Qualifications

• Minimum of three years of relevant experience in claims or construction damage/restoration.
• Valid G Driving license required.

Responsibilities

• Conduct investigations and inspections to assess damage and estimate costs.
• Settle claims in accordance with organizational standards.
• Negotiate with all parties involved to ensure smooth claims processing.

Skills

Analytical skills

Negotiation skills

Interpersonal skills

Education

Bachelor's degree in a related field

Job description

As a property and casualty insurance claims advisor, you help serve and maintain business relationships with members and clients for all claims.You handle high-complexity property insurance claims and investigate and approve claims.You solve problems using your analytical skills and extensive discipline-specific knowledge. You draw on your sound decision-making to develop solutions, negotiate claims settlements and enter into agreements with members, clients, third parties and others. You advise and assist clients, represent Desjardins and enter the organization into important agreements with clients. Interpersonal savvy is therefore essential. More specifically, you will be required to:

• Conduct investigations and inspections to assess damage, estimate costs and market value, and produce and review reports and other documents to determine settlement amounts
• Settle claims in accordance with the organization’s standards, policies and quality commitments as well as the contract terms. Meet deadlines to ensure client satisfaction and avoid penalties
• Negotiate with all parties involved to ensure smooth claims processing

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field
• A minimum of three years of relevant experience in claims, or construction damage/restoration
• Please note that other combinations of qualifications and relevant experience may be considered
• Candidate must have a valid G Driving license and a company car will be provided

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Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)