Property Administrator

Europro; Kitchener; On-site; CAD 45,000 - 60,000; Full time

Job summary

A reputable asset management company in Kitchener seeks a Property Administrator to assist the Operations Team. The role involves managing tenant inquiries, accounts receivable, and providing administrative support. Candidates must have at least 1 year of experience in property administration and strong communication skills. This position offers an opportunity to work in a dynamic environment with a focus on customer service.

Qualifications

• Minimum of 1 years’ experience in commercial property administration.
• Strong decision-making capabilities to provide high-level service to tenants needs.
• Excellent customer service skills, proactive, results-oriented, and resourceful.

Responsibilities

• Coordinate the accounts receivable collection process for designated properties.
• Prepare and issue approved rental advice notices for new tenants.
• Provide administrative support to the Property Manager.

Skills

Customer service skills

Decision-making capabilities

Attention to detail

Verbal and written communication

Microsoft Office skills

Education

1 year experience in commercial property administration

Tools

Yardi 7

Job description

About the Company:

Founded in 2003 by seasoned real estate executives, Europro, an asset management company, is supported by an in-house property management, financial, leasing and development team. We identify investment property opportunities, complete due diligence and analysis, acquire and manage the investment. When appropriate for our investors, we organize the disposition of the property. Investments include retail properties, office towers and industrial buildings. Europro currently manages over 30 assets with over $700 million in value covering more than 5.0 million square feet. Europro is a highly entrepreneurial and driven organization that generates profits for its investors. For more information on Europro please visit our website www.europro.ca.

About the Position:

As a Property Administrator, you will be involved in all aspects of assisting the Operations Team at our Kitchener office. Your superior communication and organizational skills mean that you are able to respond to tenant inquiries, you exude professionalism and your customer service skills are second to none. You will also assist the property manager with regular reporting, budgeting, tenant correspondence and general administration.

Key Responsibilities:

Accounts Receivable

• Coordinate the accounts receivable collection process for your designated properties
• Entry of cheques into YARDI system, cash application and print daily cash receipt list and audit list, attach to deposit for filing.
• Prepare the deposit and deposit copy at Head Office
• All tenant collections, follow up and reconciliation of tenant accounts
• Preparation of A/R adjustments for Property Manager approval. Data entry approved A/R adjustments into Yardi
• Prepare narrative aged accounts receivable reports for Accounting mid-month and month end

Tenant Information

• Prepare and issue approved rental advice notices for any new tenants / leases and at the beginning of each year
• Approve changes made by Property Accountant in YARDI database to reflect move out and over holding tenant changes
• Notify all utilities for final meter reading requirements and billing changes
• Maintaining tenant and vendor contact lists

Property Management Assistance

• Receiving incoming requests for service – via phone, email or in-person – from Tenants and responding by providing information, problem solving, or escalating the matter as appropriate
• Drafting All-Tenant communication materials, for review by the Property Manager and ensuring that All-Tenant communication materials, e.g. Welcome/Move-in packages are maintained accurately and up-to-date
• Communicates with tenants and Europro regarding lease renewals

Administration

• Provide administrative support to Property Manager
• Front line contact for tenants on an on-going basis to answer questions concerning property administration and resolve their concerns including follow up to ensure satisfaction
• Preparing tenant chargeback invoices
• Prepare correspondence for Property Manager and draft notices to tenants as required
• Enter, update and maintain accurate tenant lease information in Yardi tenant database
• Review monthly rent roll to ensure accuracy for billing
• Maintain tenant contact information
• Work with Accounts Payable department to code all expenses
• Maintain schedule of up to date insurance certificates for all tenants and trades
• Assist Property Manager in the preparation of monthly reports to Owners including Executive Summary
• To assist with special projects that may arise

Job Requirements:

• Minimum of 1 years’ experience in commercial property administration
• Strong decision-making capabilities to provide high-level service to tenants needs
• Excellent customer service skills, proactive, results-oriented, and resourceful
• Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail
• Excellent verbal and written communications skills
• Strong working knowledge of Microsoft products (MS Word and Excel)
• Experience working with Yardi 7 is preferable
• Demonstrated ability to work effectively in a deadline-driven environment
• Able to maintain confidentiality with a professional business manner

We encourage all qualified candidates to apply. We thank all applicants for their interest in this position and our organization; however, only applicants selected for an interview will be contacted