Camrose AB
$65,000 - $90,000
Company Description
Hauser Home Hardware Building Centre is a trusted supplier of building materials located in Camrose, Alberta, Canada. The company is known for its dedication to serving the community with high-quality building products and exceptional customer service. Hauser Home Hardware caters to a variety of customer needs, from small residential projects to larger commercial developments. With a commitment to excellence, the company aims to support clients throughout their construction and renovation journeys.
Overview
This role is responsible for managing residential and light‑commercial construction projects from the initial quote request through material ordering and ongoing customer support. The position blends technical estimating, customer service, project coordination, and sales support to ensure a seamless experience for homeowners, builders, and contractors.
The ideal candidate is highly organized, detail‑focused, and comfortable owning the full estimating and ordering process while building strong relationships with customers and internal teams.
Key Responsibilities
Estimating & Project Coordination
- Receive and review quote requests from homeowners, contractors and builders
- Complete full takeoffs, accurately quantifying materials and labor for each project
- Prepare detailed, competitive estimates using industry‑standard software and in‑store tools
- Place and schedule material orders in alignment with project timelines and site requirements
- Monitor project progress and proactively follow up with customers to ensure satisfaction and identify additional opportunities
Customer Experience & Sales Support
- Deliver consistent, high‑quality service across in‑person, phone, and email interactions
- "Own" the customer experience from the first conversation through project completion
- Conduct consultations to understand project needs and recommend appropriate products and services
- Build and maintain strong relationships with contractors, builders, and retail customers
- Support sales growth by identifying cross‑sell opportunities across multiple product categories
Internal Collaboration
- Work closely with internal departments to ensure accurate and timely fulfillment to project orders
- Follow internal policies, safety standards, and asset‑protection procedures
- Participate in team initiatives and contribute to operational efficiency and continuous improvement
Operational & Technical Excellence
- Maintain up‑to‑date knowledge of building materials, construction trends, and applicable building code requirements
- Help execute in‑store merchandising and promotional activities tied to project materials and services
- Manage pricing, margins, and expenses to support budget targets
- Resolve customer concerns quickly and professionally
Qualifications
- 5+ years of experience in home building, construction supply, or a related building‑materials environment; prior sales experience is an asset
- Strong ability to read and interpret construction documents, plans, and drawings
- Proficiency in quantity takeoffs and building‑materials estimating
- Excellent communication skills and a customer‑first mindset
- Highly organized, able to manage multiple deadlines, and comfortable working independently
- Strong attention to detail with accuracy as a core value
- Valid driver's license; ability to perform routine physical tasks related to construction material handling
- Flexible availability, including some evenings or weekends when required
What's in it for you
- Competitive compensation and benefits program
- Employer‑matched pension plan
- Opportunities for ongoing learning, professional development, and career growth
- A supportive, team‑oriented environment focused on service excellence, innovation and continuous improvement