Project Manager OPL, 18-months Secondment

Intact FC; Calgary; Hybrid; CAD 94,000 - 115,000; Full time

Job summary

Intact is seeking a capable Project Manager to lead the Google CCaaS implementation and ongoing evolution of our cloud-based contact center environment. You will oversee production deployments, coordinate cross-functional teams, and drive continuous improvements to service delivery and business outcomes.

The role is an 18-month secondment requiring strong planning, stakeholder management, and the ability to align IT, Operations, and Planning teams with Intact methodologies.

Qualifications

• University degree or college diploma in Business Administration, Project Management, Information technology, Operations Management or any relevant applicant fields
• Project Management Professional (PMP) certification (asset)
• Previously led high profile and large scale project
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

Responsibilities

• Co-ordination and Execution of remaining project phases
• Follow and control the project evolution and communicate progresses accomplished
• Identify and execute improved Workflow Processes and Tools
• Participate in New Requirements Definition Process
• Business Analysis, Stakeholder Management & Product Ownership
• Support Deployment plans and strategies
• Participate in Business Roadmaps
• Develop overall project plans, track status, issues and costs according to Intact Methodology or approved deviation
• Kickoff Projects with stakeholders and ensure all required for the project are identified
• Support the IT PM and build an effective project organization structure
• Supervise and coordinate, indirectly, activities of a multi-tasked team
• Log issues, decisions, actions, dependencies; pro-actively manage risks and dependencies
• Facilitate meetings and prepare milestone presentations
• Use project management tools to analyze schedules and warn on milestones
• Integrate Change Management Approach and monitor transition issues to minimize business risks
• Ensure documentation and reporting for project lifecycle

Skills

Stakeholder Management

Change Leadership

Communication Skills

Decision Making

Strategic Thinking

Education

University degree or college diploma in Business Administration, Project Management, Information technology, Operations Management or any relevant applicant fields

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

Salary range

94,200 - 115,200

About the role

The project associated with this role will be the implementation and ongoing evolution of our Google CCaaS environment (Contact Center as a Service), a cloud-based contact center solution. The successful candidate will play a pivotal role in leading , orchestrating , and driving the design, implementation, and adoption of new operational processes. They will be responsible for overseeing production deployments, managing cross-functional collaboration between Google, the Lab, Operations and Planning, and IT teams, mitigating delivery risks , and championing continuous improvement initiatives to enhance service delivery and business outcomes.

This position is an 18-month secondment.

What you’ll do here:

Overall project planning

• Co-ordination and Execution of remaining project phases
• Follow and control the project evolution and communicate progresses accomplished
• Identify and execute improved Workflow Processes and Tools
• Participate in New Requirements Definition Process
• Business Analysis, Stakeholder Management & Product Ownership
• Support Deployment plans and strategies
• Participate in Business Roadmaps

Initiation & Planning

• Responsible for developing overall project plans, track and report on project status, progress, issues and costs according to Intact Methodology or approved deviation
• Kickoff Projects with stakeholders and ensure all stakeholders required for the project are identified, with support from the project team
• Support the IT PM and build an effective project organization structure

**Project Execution, Monitor & Control**

• Supervise and coordinate, indirectly, activities of a multi-tasked team.
• Logging of issues, decisions, actions, dependencies consulting with Program Director. Pro-actively manage all issues, risks and dependencies; working with project stakeholders to review and update on a regular basis (at least monthly).
• Logging of issues, decisions, actions, dependencies and consulting with IT PM
• Effectively facilitate meetings and creates presentations relative to milestones, budget expenditures, issue resolution, project status
• Using project management tools, analyzes the project schedules and advises / warns on potential missed milestones
• Integrate and evaluate the Change Management Approach. Monitor implementation efforts and transition issues to ensure business risks are identified and solutions are recommended

**Documentation**

• Make sure an appropriate methodology is used during the lifecycle of the project. Make sure team has all tools available to do their job
• Plan for documentation, tracking, reporting and follow-ups
• Conduct overall project / program reporting
• Facilitate status meetings, responsible for coordination, booking, monitoring attendance distribution of materials taking meeting minutes
• Creates presentations relative to milestones, issue resolution, project status
• Ensures accuracy in preparing and promptly completing all requirements supporting documentation (ie reports, change requests, presentation, invoices, correspondence tables charts files etc.

What you bring to the table:

• University degree or college diploma in Business Administration, Project Management, Information technology , Operations Management or any relevant applicant fields
• Project Management Professional (PMP) certification (asset)
• Previously led high profile and large scale project
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

Core Competencies

• Strategic Thinking, Planning and Organizing
• Stakeholder Management
• Influencing and Negotiation
• Change Leadership
• Communication and Presentation Skills
• Decision Making
• Continuous Improvement Mindset
• Customer Focus

#LI-Hybrid

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.