Project Manager/Leader - Senior - RQ00785

S M Software Solutions Inc

Toronto

Hybrid

CAD 110,000 - 170,000

Full time

4 hours ago

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Job summary

S M Software Solutions Inc. is seeking a Senior Project Manager/Leader to support the Agency’s CX Team and the Pb4P portfolio.

You will lead cross‑functional projects in customer experience, user experience, service design, and governance, coordinating with vendors and executives. The role requires 7–10 years of progressive PM experience, strong governance and reporting skills, and the ability to manage complex initiatives in a hybrid work setting in Toronto.

Qualifications

7–10 years of progressive project management experience leading complex, cross-functional initiatives.
Advanced project planning, scheduling, governance, risk and issue management.
Strong stakeholder management with executive leadership experience.
Excellent communication and executive reporting skills.

Responsibilities

Lead development of operating plans, roadmaps, and governance structures.
Coordinate multiple concurrent initiatives and ensure alignment across teams and vendors.
Develop executive reports, dashboards, and status updates.
Facilitate governance meetings, decision tracking, and change management.
Coordinate cross-functional collaboration with internal teams, external partners, and vendors.

Skills

Project management leadership

Stakeholder management

Executive reporting

Communication

Job description

Estimated Start Date: October 19, 2026

Client: Supply Ontario

We are looking for an Senior Project Manager/Leader to support the Agency’s Customer Experience (CX) Team and the Patients Before Paperwork (Pb4P) portfolio. The successful candidate will lead complex, cross‑functional projects and strategic initiatives involving customer experience, user experience, service design, experience measurement, customer insights, Voice of Customer (Voci), digital transformation, governance, stakeholder engagement, procurement, vendor management, and executive reporting.

Role Snapshot

Job Title: RQ00785 - Project Manager/Leader - Senior
Client: Supply Ontario
Work Location: 525 University Avenue, Toronto, Ontario, Canada
Work Model: Hybrid
Estimated Start Date: October 19, 2026
Estimated End Date: March 31, 2027
Business Days: 156
Hours: 7.25 hours per day, 5 days per week
Extension: Option to extend for up to an additional 254 days at the Agency’s discretion
Assignment Type: Hybrid
Onsite Requirement: Up to 3 days onsite, subject to Hiring Manager’s discretion
Public Sector Experience: Preferred

Must Have

7–10 years of progressive project management experience leading complex, cross‑functional projects and strategic initiatives in large organizations.
Advanced project and program management expertise, including planning, scheduling, governance, risk and issue management, dependency management, resource coordination, and delivery oversight.
Strong stakeholder management and collaboration skills, with experience working across executive leadership, operational teams, external partners, vendors, and multidisciplinary teams.
Exceptional communication and reporting skills, including the development of executive briefings, presentations, status reports, dashboards, governance materials, operating plans, roadmaps, and strategic planning documents.

Description

The Agency’s Customer Experience Team advances customer experience (CX), user experience (UX), service design, experience measurement, customer insights, and Voice of Customer (Voci) activities that support the Agency’s digital transformation priorities.

Working across programs and initiatives, the team helps improve the experiences of patients, caregivers, providers, and partners by supporting the transition to more connected, digital‑first healthcare services and driving adoption, usability, and continuous improvement.

To support the Patients Before Paperwork (Pb4P) portfolio, we are seeking a Senior Project Manager to provide leadership and coordination for CX, UX, and Voci initiatives.

The role is responsible for planning, coordinating, and overseeing operating plans, implementation roadmaps, workback schedules, governance activities, stakeholder engagement, executive reporting, procurement and vendor management, and strategic initiatives.

The Senior Project Manager will manage complex cross‑functional projects, risks, dependencies, timelines, resources, budgets, and deliverables while coordinating activities across internal teams, external partners, vendors, and leadership stakeholders.

This role is critical to enabling the successful delivery of Pb4P priorities by supporting project planning, governance, partner alignment, and execution, ensuring initiatives remain aligned with organizational objectives and informed by customer and user insights throughout the project lifecycle.

Required

Project & Program Management Expertise

Extensive experience leading complex projects and strategic initiatives from planning through implementation and evaluation.
Proven ability to develop operating plans, implementation roadmaps, governance structures, workback schedules, and executive reporting while managing scope, risks, dependencies, budgets, resources, and deliverables in complex, multi‑stakeholder environments.

Procurement, Vendor & Contract Management

Experience in procurement activities, consulting engagements, overseeing contract deliverables, and coordinating partners to ensure alignment with organizational objectives, timelines, budgets, and performance expectations.

Executive Communication & Stakeholder Management

Exceptional verbal and written communication skills with proven ability to build trusted relationships across internal teams, external partners, vendors, and senior leadership.
Experience developing executive briefings, presentations, business cases, status reports, and recommendations that support informed decision‑making.

Strategic Planning & Business Acumen

Demonstrated ability to translate organizational priorities into actionable plans, measurable outcomes, and implementation strategies.
Experience aligning project delivery with broader business objectives, digital transformation priorities, and organizational change initiatives.

Governance, Leadership & Collaboration

Proven ability to lead and coordinate cross‑functional teams, facilitate governance and decision‑making processes, drive stakeholder alignment, and build consensus across diverse groups while navigating competing priorities.

Risk, Dependency & Change Management

Experience identifying and managing risks, issues, dependencies, and organizational impacts across multiple concurrent initiatives.
Knowledge of change management principles and experience supporting stakeholder readiness, adoption, and successful implementation.

Planning, Organization & Delivery Excellence

Highly organized and results‑oriented, with the ability to manage multiple priorities, competing deadlines, and complex workstreams while maintaining a focus on quality, accountability, and successful delivery.

Digital Transformation & Healthcare Experience

Experience supporting large‑scale digital transformation, process modernization, or workflow improvement initiatives.
Experience within healthcare or other complex public‑sector environments, including initiatives that improve service delivery, reduce administrative burden, and support digital adoption, is strongly preferred.

Experience Requirement

7–10 years of progressive project or program management experience leading complex, cross‑functional initiatives involving multiple stakeholders, vendors, and governance bodies.

Responsibilities

Strategic Planning & Operating Management

Lead the development, maintenance, and reporting of operating plans, roadmaps, implementation plans, workback schedules, milestones, dependencies, and delivery plans that support organizational priorities and digital transformation initiatives.

Project, Program & Portfolio Delivery

Coordinate and oversee multiple concurrent initiatives, ensuring alignment across projects, teams, and stakeholders.
Monitor progress, deliverables, timelines, risks, dependencies, and outcomes to support successful delivery and benefits realization.

Executive Reporting & Leadership Updates

Develop executive reports, dashboards, presentations, briefing notes, and status updates.
Collect, synthesize, and communicate progress, priorities, risks, issues, dependencies, and key decisions from project teams and leaders to support informed decision‑making.

Governance, Meetings & Decision Support

Lead governance and project management forums, including agenda development, meeting facilitation, action and decision tracking, issue escalation, and follow‑up activities.
Coordinate discussions on priorities, risks, dependencies, and mitigation strategies.

Stakeholder Engagement & Cross‑Functional Coordination

Facilitate collaboration across internal teams, external partners, vendors, clinicians, and health system stakeholders.
Coordinate engagement activities and communications to ensure alignment on priorities, deliverables, and organizational objectives.

Procurement, Vendor & Contract Management

Facilitate procurement activities, vendor and consultant engagements, contract management, deliverable tracking, and performance oversight to ensure compliance and successful project outcomes.

Risk, Issue, Dependency & Change Management

Identify, assess, monitor, and mitigate project risks, issues, dependencies, and organizational impacts.
Develop mitigation plans, elevate concerns as required, and support stakeholder readiness and adoption.

Performance Measurement, Continuous Improvement & Project Close‑Out

Coordinate performance reporting, dashboard development, project documentation, lessons learned, knowledge transfer, project closure activities, and benefits realization assessments to support continuous improvement and operational excellence.

Desired Skills