Project Manager/Leader (RQ11708) Central Agencies Cluster

Softline Technology Inc.; Toronto; Hybrid; CAD 110,000 - 140,000; Full time

Job summary

Softline Technology Inc. is seeking an experienced Project Manager to lead large-scale OPSI and IT initiatives.

You will manage complex projects, align with business requirements, and ensure on-time, on-budget delivery while enforcing cost efficiencies and compliance with project management frameworks. The role requires strong stakeholder engagement, executive-level communication, and governance participation across Business, IT, Finance, Privacy/Security, Legal, and external partners.

Qualifications

• Proven experience in planning and managing large, complex projects.
• Ability to lead cross-functional teams across business, IT, and vendors.
• Familiarity with government/MoMinistry standards and governance processes.

Responsibilities

• Develop and manage project schedules, deliverables, and scope.
• Lead project teams and coordinate internal and external resources.
• Monitor costs, forecasts, and provide reporting to ensure targets are met.
• Identify risks and issues early and develop mitigation strategies.
• Establish steering committees and stakeholder forums.

Skills

Project planning

Leadership

Budget management

Cost control

Scheduling

Stakeholder coordination

Executive communication

Governance

IT systems management

Technology implementation

Software/hardware recommendations

Organizational development

Strategic planning

Resource management

Change management

Oracle Service Cloud

Tools

Oracle Service Cloud

Job description

Responsibilities:

• Providesprojectmanagementonlargescale,complex,highprofileandhighriskprojectsforOPSI&ITinitiatives.
• Ensuresprojectdeliverablesmeetclients’businessrequirementsontime,scopeandbudget,withafocusoncosteffectiveness,efficienciesandcompliancewithOPSprojectmanagementmethodologiesandframeworks.
• Effectivelymanageslargeprojectbudgetsandensuresahighleveloffiscalcontrolandaccountabilityincludingestimates,forecastsandreconciliation/confirmationofactuals.
• Proactivelyidentifiespotentialriskeventsandissuesbeforetheyoccursothatpropermitigatingstrategiescanbedeveloped.
• Articulatesandprioritizesissuesandrisksatseniorexecutivelevelsandrecommendsmitigationstrategiesfordecisionmakers.
• Establishesandparticipatesinsteeringcommitteeandstakeholderforums.
• Gathersanddevelopsrequirementsinordertocreateandmaintainadetailedprojectscheduleand/orintegratedplan.
• Abilitytomonitorandforecastprojectcostsandprovidereportingandinputtoensuretargetsaremet.

Experience Requirements

ProjectPlanningandManagement–30%

• Develops/managesprojectschedules,deliverables,andscope.
• Providesmanagement/leadershiptoprojectteams,externalserviceproviders/vendorsthroughallphasesofprojects;plans,coordinatesandassignsworkbasedonestablishedpriorities.
• Managesandcoordinatesprojectmonitoring,anticipatesandtroubleshootsissues,providesongoingexpertise,resolvesproblemsandimprovesprojecteffectiveness.
• PromotesI&ITprojectmanagementbestpracticesandadherencetostandardmethodologies.
• Manages,coordinates,supportsand/orassistsintheplanning,development,preparationofplanningdocumentsandsubmissions,includingMB20’sorRBPproductsrelatedtoI&ITprojectsorwithanI&ITcomponent;monitorsandforecastsprojectcostsandprovidesreportingandinputtoensuretargetsaremet.
• Workswithprojectteamstoensureprojectdeliverablesaredeliveredontimeandmeetgovernmentandministrystandards.
• Providesassistanceinplanning,development,productionandapprovalofTermsofReferenceandProjectCharterprocesses,documentsanddeliverables.
• Coordinatesandmonitorsprojectprocesses,anddevelops/communicatesguidelinesandprocedures.
• Identifiespotentialconflictsbetweenprojectandfunctionalareas;developsresponsesforreview.

StakeholderEngagement&Governance–25%

• DemonstratedabilitytocoordinateacrossBusiness,I&IT,Finance,Procurement,Privacy/Security,andLegal.
• FamiliaritywithUPM,EnterpriseArchitecture,andGatingprocesses.
• Excellentcommunicationandexecutive-levelpresentationskills.

ITSolutionsDevelopment–30%

• Manages,controls,andcoordinatesallproject-relatedsystemsandprocedures,includingtechnologyinfrastructurechange,transitionandimplementation.
• Makesrecommendationsontheacquisitionofsoftware,hardware,technologyresources.

GeneralSkills–10%

• Leadsorganizationaldevelopment,strategydevelopment,businessplanning,andMinistryfundingrequests.
• Experiencedevelopingandmanagingprojectschedules,deliverables,andscope.
• AbilitytopromoteI&ITprojectmanagementbestpracticesandadherencetostandardmethodologies.
• Demonstratedexperiencedirectingprojectteamstoensureprojectdeliverablesaredeliveredontimeandadheretogovernmentandministrystandards.
• Extensiveexperiencecoordinatingandmonitoringprojectprocesses,anddeveloping/communicatingguidelinesandprocedures
• Sources,selectsandonboardsteammembersinvariousdisciplines,clarifyrolesandresponsibilitiesandsettask/deliverable/performanceexpectationsforresourcesthatarebothOPSunionizedemployeesaswellasfeeforservice(FFS)consultants.
• Resolvesresourcingandinter-personalconflicts,negotiateschangestoresourcing,ensuresknowledgeissharedamongteammemberssuchasprojectobjectivesanddeliverablesaremet.
• Developscomplexprojectbudgetsbasedonmultiplefundingchannelsandcrossministrydependencies.
• Provides,project,program,and/orportfolioreportingtomulti-stakeholdersatseniorexecutivelevels.
• Usesappropriatestrategiesandactionstoovercomeresistancetochangeandcapitalizeonforcesinsupportofchangeduringallstagesofprojects–concept,definition,planning,implementationandclose-out.
• PromotesOPSI&ITstandardsandbestpracticesforprojectmanagementtofacilitatecontrolofsystemquality,adherencetostandardmethodologyandthecontroloftheuseofI&ITresources.

DesirableSkills–5%

• KnowledgeandunderstandingofProjectManagement’sInstitute’sProjectManagementBodyofKnowledgeKnowledgeandunderstandingofInformationManagementprinciples,concepts,policiesandpractices.
• KnowledgeandunderstandingofAccessibilityforOntarianswithDisabilityAct(AODA)andrelatedregulationsandstandards.
• Abilitytomakerecommendationsontheacquisitionofsoftware,hardware,andtechnologyresources.
• Experiencemanagingandcoordinatingprojectmonitoring,anticipatesandtroubleshootsissues,providesongoingexpertise,resolvesproblemsandprovidesprojecteffectiveness.
• Abilitytoidentifyconflictbetweenprojectandfunctionalareasanddevelopsresponsestosuccessfullyaddressconflict.
• Abilitytohandleclientrelationshipstomanageexpectations,providesupdatesasrequired,identifiespotentialconflictsbetweenprojectandfunctionalareas.

Supplier Comments

Closing Date/Time: 2026-10-13, 3:00 p.m.

Max submission: 1 (one)

5 days onsite

MUST HAVES:

• Managed Oracle Service Cloud Platform or any other similar products
• Provides management/leadership to project teams, external service providers/vendors through all phases of projects; plans, coordinates and assigns work based on established priorities.
• Manages and coordinates project monitoring, anticipates and troubleshoots issues, provides ongoing expertise, resolves problems and improves project effectiveness.
• Proven Experience in I&IT project management best practices and adherence to standard methodologies. (Agile, Kanban etc)