Project Manager II – Kitchener

On Side Restoration; Kitchener; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading restoration company in the Region of Waterloo is seeking a Project Manager to oversee restoration efforts. This role involves customer interactions, assessing damage, and managing staff during remediation processes. The ideal candidate will have project management experience, strong customer service skills, and be open to learning. Comprehensive benefits including health plans and RRSP matching are offered, along with a commitment to a diverse workplace.

Benefits

Employee assistance program

RRSP matching

Comprehensive health plan

Qualifications

• Previous experience as a Project Manager in restoration or construction.
• Willingness to learn and be teachable.
• Strong written and verbal communication skills.
• Self-motivated and goal-oriented.

Responsibilities

• Provide superior customer service interactions.
• Assess damage and provide estimates for repairs.
• Manage and direct restoration staff during remediation efforts.
• Ensure quality control of all job aspects.

Skills

Customer service

Problem solving

Priority management

Computer skills

Communication

Tools

MS Office

Xactimate

Job description

Compensation : $80 – $ / year

• (full-time / permanent)
• The base salary listed is determined by project volume and gross margins combined with industry experience and demonstrated industry relationships. Total compensation, including commission and bonus structure, will be discussed in full should you be selected for an interview

Looking for your opportunity? No, really, are you looking to start a new career with a stable company in a growing industry? This could be your opportunity. On Side Restoration is looking for people who can recognize an open door when they see it!

Project Managers are responsible for :

• Superior customer service interactions with property owners, businesses, and families (often including family pets!), ensuring they know what’s happening and what we’re doing to get their lives back to normal.
• Assessing damage and determining the scope of work needed to fix it and provide an estimate. We’ll train you on Xactimate (a fancy estimating program), and introduce you to our vendor partners and internal experts so you can get an approved scope of work.

Managing and Directing Restoration Staff

During disaster remediation efforts (e.g., water damage, fire & smoke damage, weather damage)

Cleaning & packing

Rebuilding

Project completion

• Working with Insurance adjusters to ensure a seamless experience for the insured when a claim is filed (this will make way more sense later, we promise).
• Quality control of all aspects of the job.
• The job, you own it, it’s essentially a reflection of you at the end of the day.

What you bring :

• Previous experience as a Project Manager in restoration or construction
• Willingness to learn and be teachable (we’ll get you certified through the IICRC, we’re sure you’ll Google that cause you’re ambitious!).
• A passion for customer service with strong written and verbal communication
• Be self-motivated and goal oriented (remember, you’re looking for opportunity, it doesn’t look for you).
• Open to working after hours and on weekends (disasters don’t happen on a schedule)
• Problem solving and priority management skills.
• Computer skills, you’ll be working in an MS Office environment.
• Valid driver’s license & clean drivers abstract
• Clean criminal record

Other things that will help you get the most out of this opportunity :

• You find enjoyment working in a fast-paced and changing environment.
• You have an ongoing commitment to self-development (you really are in charge of your own career).
• You’re willing (but not required) to travel within Canada to support cross-region Teammates. Disasters happen all over and sometimes we need to support our teams in other locations. If you’ve always wanted to travel for business, this is your chance!

Of Note :

• Disasters can strike at any time so after hours on-call work is a requirement. It’s on a rotating schedule though so it’s not that bad. Plus, you literally get to be a hero to customers every time you show up! When was the last time that happened in a customer service position?

What’s in it for you?

We’re an established company in a growing industry and we need awesome people! We WANT you to be fulfilled by your work, we WANT you to enjoy the people you work with and we WANT to provide you with learning and advancement opportunities. We also love that we’re able to provide an employee assistance program, RRSP matching and a comprehensive health plan which includes extended medical (ex. chiropractic, massage, acupuncture, vision) dental, long-term disability (LTD) and life insurance. At On Side we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.