Project Manager II

TELUS; Quebec; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading telecommunications provider in Capitale-Nationale, Quebec is seeking a skilled project manager to lead projects and drive operational improvements. The ideal candidate will have 25+ years of experience in project management, with expertise in stakeholder engagement and change management. Responsibilities include delivering project outcomes, managing risks, and collaborating with cross-functional teams. Bilingual fluency in English is preferred for effective communication.

Qualifications

• 25+ years of experience managing projects and cross-functional teams.
• Excellent written and verbal communication skills.
• Experience in change management and facilitating end-user adoption.

Responsibilities

• Lead end-to-end project execution and delivery of a portfolio.
• Proactively manage risks and dependencies.
• Build, maintain, and track project artifacts and performance metrics.

Skills

Project Management Methodology

Negotiation

Stakeholder Engagement

Risk Management

Change Management

Education

Project management certification

Bachelor’s degree in Business, IT, Engineering

Tools

MS Project

Jira

Tableau

Job description

Description

Lead projects that connect people technology and impact

Our team and what we well accomplish together

We are looking for a project management professional who thrives in a fast-paced complex environment and focuses on delivering exceptional results for clients. Joining our TELUS Security Alarm Monitoring (Smart Security and Automation) team means becoming part of a group that thrives on purpose, collaboration and impact.

Our Operations unit protects lives and property across Canada 24/7, delivering operational excellence across all lines of business. You’ll be part of an operations center that oversees enablement, training, change management, reliability, and transformation while leading large‑scale operational improvements, system migrations and transformative tool deployments to reinforce our security mandate.

You’ll work alongside passionate experts who combine operational depth with forward‑thinking creativity. We bring together the stability of a national operation with the agility of a problem‑solving hub where ideas are valued and learning is constant.

The ideal candidate is a trusted project leader with hands‑on experience managing operational improvements and transformation programs. You excel at connecting business and technical stakeholders, translating complex requirements into actionable plans and applying proven change‑management expertise to ensure end‑user success. With a calm, collaborative leadership style you anticipate risks, defuse resistance and keep teams focused on delivering results.

What you’ll do

• Lead end‑to‑end project execution and delivery of a portfolio, ensuring successful outcomes while keeping stakeholders consistently informed.
• Partner with diverse teams across our TELUS group to gather requirements and ensure no detail is overlooked.
• Translate concepts into compelling narratives and visual presentations for diverse audiences, incorporating storytelling to enhance understanding and engagement.
• Drive stakeholder engagement, governance frameworks and decision‑making, balancing competing priorities, making trade‑offs and guiding stakeholders under constraints.
• Proactively manage risks and dependencies, identifying, assessing and mitigating potential issues to maintain project momentum.
• Coordinate resources and inter‑team handoffs to ensure seamless collaboration across multiple teams and functions.
• Build, maintain and track project artifacts and performance metrics, including work‑back schedules, risk & issue logs, action logs and KPIs, enabling data‑driven adjustments and clear reporting.
• Conduct post‑implementation evaluation and lessons learned, capturing insights to improve future projects and processes.
• Handle stakeholder escalations and conflict resolution, facilitating consensus and maintaining alignment on project goals.
• Apply change‑management expertise to prepare end‑users for new technology, working closely with training and change‑management teams.
• Develop comprehensive project and product launch strategies that drive adoption and reinforce operational success.
• Leverage strong communication and negotiation skills to secure alignment and buy‑in on project strategy and execution.

Advanced knowledge of English is required because you will most of the time interact in English with internal parties (colleagues, internal partners, stakeholders, etc.) and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.

Qualifications

What you bring

• Project management certification: CAPM or Project; preferred: PMP, PRINCE2 or equivalent.
• Minimum 25 years of experience supporting or managing projects, coordinating cross‑functional teams or delivering operational initiatives.
• Embodies values of trust, teamwork, integrity and accountability, bringing authenticity and positive influence to the workplace.
• Strong negotiation, conflict resolution and consensus‑building skills.
• Skilled in risk management, trade‑offs and prioritization to deliver successful project outcomes.
• Demonstrated ability to coordinate resources, manage dependencies and drive operational improvements, leveraging tools such as MS Project, Jira, Tableau or equivalent.
• Exceptional stakeholder engagement skills, able to establish cross‑functional alignment and influence outcomes.
• Skilled at asking targeted, insightful questions to guide stakeholders in analyzing their own needs, fostering a collaborative, coach‑like approach to decision‑making.
• Analytical skills with the ability to conduct root‑cause and fit‑gap analysis and make data‑driven decisions.
• Experience in change management and facilitating end‑user adoption.
• Excellent written and verbal communication skills, including preparing creative and engaging presentations.

Great‑to‑haves

• Agile and Scrum certifications (e.g., CSM, PSM, PMI‑ACP) are a plus.
• Bachelor’s degree in Business, IT, Engineering or a related field, or equivalent experience.
• Bilingual fluency (English and French) is an asset.

Required Experience: IC

Key Skills

Project Management Methodology, Project / Program Management, Construction Estimating, Construction Experience, PMBOK, Visio, Construction Management, Project Management, Project Management Software, Microsoft Project, Project Management Lifecycle, Contracts

Employment Type

Full‑Time

Experience

Years

Vacancy

1