Project Manager - Customer Success

Energy Jobline ZR; Canada; Remote; CAD 140,000 - 183,000; Full time

Job summary

A technology company is seeking a Project Manager for Customer Success to lead enterprise software implementation projects. This remote role requires expertise in project management, client communication, and risk management. Candidates should possess relevant certifications and a strong background in managing complex software projects. The compensation ranges from $100,000 to $130,000, plus bonus and benefits.

Benefits

Bonus and benefits

Qualifications

• Demonstrated proficiency in managing complex enterprise software implementation projects.
• Practical understanding of Centric PLM integration.
• Ability to lead project steering committee meetings effectively.

Responsibilities

• Develop detailed project plans and timelines.
• Serve as the day-to-day point of contact for the client.
• Execute the project using Centric’s implementation methodology.

Skills

Project management tools proficiency

Client communication

Risk management

Education

PMP, CAPM, or Scrum Master certification

Tools

Jira

Asana

MS Project

Job description

Job Title: Project Manager | Customer Success Location: Remote – USA Compensation: $100,000 - $130,000 (depending on location) + Bonus and Benefits

About Centric Software:

Centric Software stands at the forefront of innovation, delivering cutting‑edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast‑moving consumer goods market, empowering businesses to manage, optimize, and execute their critical processes with ease. From concept to production, our software solutions streamline the journey of bringing products to life. We support our customers in effectively managing materials, sourcing, quality, and pricing, ensuring every step leads to a successful final catalog. With Centric Software, businesses can navigate the complexities of product development with confidence and agility. www.centricsoftware.com

Job Summary

The project manager is the primary client‑facing leader responsible for the successful end‑to‑end development of Centrix PLM for assigned clients. This role ensures that all projects are delivered on time, within budget, and to the defined scope, while strictly adhering to the centric PMOs standard implementation methodology and best practices.

Responsibilities

• Project Planning and Scoping Develop detailed project plans, timelines, resource allocation schedules, and communication strategies in alignment with PMOS standards.
• Forecasting Provide and regularly update accurate resource allocation forecasts. Monitor project hours, resources, and expenses against the approved budget. Deliver a weekly budget report.
• Client Management Serve as the day‑to‑day point of contact for the client project team. Manage expectations, coordinate meetings, and facilitate all key project milestones (e.g., blueprinting, configuration, testing, training, and go‑live).
• Project Execution and Compliance Execute the project rigorously using Centric’s implementation methodology, ensuring all required internal documentation and phase gate approvals are completed and auditable.
• Risk and Change Management Proactively identify, track, and mitigate project risks and issues. Manage all scope change requests through the formal change control process. Escalate potential budget or timeline risks to the Director as needed.
• Team Coordination Coordinate activities among the client team, internal technical consultants, and project subject matter experts (SMEs) to ensure smooth transitions between project phases.

Qualifications

• Technical Mastery Demonstrated proficiency in managing complex, multi‑phase enterprise software implementation projects. Strong working knowledge of relevant project management tools (e.g., Jira, Asana, MS Project).
• Organizational Knowledge Practical understanding of Centric PLM integration within typical client business processes and IT environments.
• Certifications and Training Formal training or certification in a recognized project management methodology (e.g., PMP, CAPM, or Scrum Master).
• Communication and Governance Proven ability to lead effective project steering committee meetings and clearly articulate complex technical and business issues to both client and internal stakeholders.

Performance Objectives

• Client Satisfaction Ensure the deployed solution aligns with customer expectations and delivers the intended business value.
• On‑Time Delivery Complete all assigned projects within the defined timeline and acceptable variance established by the PMO.
• Process Compliance Successfully pass all internal project audits, demonstrating adherence to established methodologies and documentation standards.
• Client Handoff Ensure a smooth and successful transition to the Customer Support (C5) team, with all necessary knowledge transfer and documentation completed.

The US base salary range for this full‑time position is $100,000 - $130,000 (depending on location) + Bonus and Benefits. Our salary ranges are determined by role, level and location. The range for each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience and relevant education or training. Please note that the compensation details listed reflect the base salary and certain positions may be offered with additional variable incentives.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status or genetic information.