Project Manager

Decisive Point; Ottawa; On-site; CAD 90,000 - 120,000; Full time

Job summary

Versaterm is seeking a Project Manager to lead planning, coordination, and delivery of complex SaaS implementations for public safety clients. You will work with Implementation Specialists, Data Migration & Integration Specialists, and Deployment teams to keep projects on track from kickoff to go-live and stabilization.

The role requires 5–7 years of experience, a strong PM background, and the ability to travel to client sites.

Qualifications

• Bachelor’s degree in Business, Project Management, Information Technology, or a related field.
• 5–7 years of experience managing complex software implementation projects, preferably in SaaS.
• Background in public safety, government tech, or mission-critical software is strongly preferred.
• Specialist-level knowledge of project management methodologies, tools, and best practices.
• Ability to manage multiple complex projects concurrently across priorities and deadlines.
• Exceptional organizational, communication, and stakeholder management skills.
• PMP certification preferred, or equivalent PM experience.
• Experience with Police RMS, especially Versaterm RMS, is strongly preferred.
• Experience managing budgets, schedules, and resource plans for enterprise-scale implementations.
• Experience using AI tools in daily support workflows to enhance productivity and learning.
• Ability to travel to client sites as required.

Responsibilities

• Develop and maintain project plans, schedules, and budgets for complex implementation engagements.
• Coordinate cross-functional project teams to align work efforts and timelines.
• Manage project scope and change control with technical and client stakeholders.
• Identify, track, and mitigate project risks and issues with logs and escalations.
• Facilitate status meetings, steering updates, and governance forums with stakeholders.
• Maintain project financials including budget tracking and milestone invoicing.
• Support client relationship management throughout the implementation lifecycle.
• Contribute to refining PM tools, templates, and processes across the team.
• Perform other related duties to support team objectives.

Skills

Project management

Stakeholder management

Risk management

Budget management

Communication

Travel readiness

AI tools

Education

Bachelor’s degree in Business/PM/IT

Tools

Versaterm RMS

Job description

The Company

Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem — dispatch, law enforcement, forensics, courts, and beyond. We've grown through strategic acquisitions and deep product investment. What connects all of it is a single purpose: give public safety agencies the tools and insights to make better decisions in high-stakes moments. When a dispatcher takes a 911 call, a detective works a case, or a lab processes evidence, there's a good chance our software is running in the background. That's been true for over four decades. AI is central to where we're going. Not as a feature but as core infrastructure. We're embedding intelligence directly into the workflows our customers rely on every day, and we're doing it alongside them. Our customers tell us what the mission demands. We build what answers it. This work attracts a specific kind of person — someone who wants to be pushed by great people, build things that outlast a sprint cycle, and go home knowing the work connected back to something real.

The Role

The Project Manager leads the planning, coordination, and delivery of complex Versaterm implementation projects for public safety clients, applying structured project management discipline to scope, schedule, budget, and risk. Working closely with Implementation Specialists, Data Migration & Integration Specialists, and Deployment teams, this role coordinates cross-functional resources to keep projects on track from kickoff through go-live and stabilization. The Project Manager serves as the primary point of contact for project governance, providing clients and internal stakeholders with consistent visibility into status, risks, and milestones.

What You Do

• Develop and maintain project plans, schedules, and budgets for complex implementation engagements, tracking progress against milestones and adjusting as needed.
• Coordinate cross-functional project teams, including Implementation Specialists, Data Migration & Integration Specialists, and Deployment Specialists, to align work efforts and timelines.
• Manage project scope and change control, identifying and resolving scope deviations in collaboration with technical and client stakeholders.
• Identify, track, and mitigate project risks and issues, maintaining action logs and escalating as appropriate.
• Facilitate project status meetings, steering committee updates, and governance forums with internal and client stakeholders.
• Maintain project financials, including budget tracking, invoicing milestones, and revenue recognition activities.
• Support client relationship management throughout the implementation lifecycle, ensuring expectations are clearly set and met.
• Contribute to the refinement of project management tools, templates, and processes used across the implementation team.
• Perform other related duties as assigned to support team objectives and overall organizational priorities.

What You Bring

• Bachelor’s degree in Business, Project Management, Information Technology, or a related field.
• 5–7 years of experience managing complex software implementation projects, preferably in a SaaS environment.
• Background in public safety, government technology, or mission-critical enterprise software is strongly preferred.
• Specialist-level knowledge of project management methodologies, tools, and best practices.
• Demonstrated ability to manage multiple complex projects concurrently across competing priorities and deadlines.
• Exceptional organizational, communication, and stakeholder management skills.
• PMP certification preferred, or equivalent project management experience.
• Experience with Police Records Management Systems (RMS), especially with Versaterm RMS is strongly preferred.
• Experience managing project budgets, schedules, and resource plans for enterprise-scale implementations.
• Experience using AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning
• Ability to travel to client sites as required by project needs.

Note

This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada. Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.

AI is central to how Versaterm builds and delivers solutions for our customers. Within Talent Acquisition, we use AI-enabled tools to support certain aspects of the recruitment process, helping our team work more efficiently and spend more time connecting with great talent. AI supports our work, but all hiring and employment decisions are made by people.

Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact [e-mail].