Project Implementation Manager III

PSC Biotech; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading software solutions provider is seeking a Project Implementation Manager III to manage client requests and ensure successful software implementations. This remote position based in Toronto requires 5-7 years of SaaS experience and strong project management skills. Responsibilities include overseeing project timelines, conducting client training, and ensuring compliance with service agreements. This role offers a comprehensive benefits package to support employee well-being and success.

Benefits

Medical, Dental, and Vision

PTO, Sick Time, and Paid Holidays

Registered Retirement Savings Plan

Education Assistance

Fitness Benefits

Qualifications

• 5-7 years of experience in SaaS customer implementation, service and support, and project management.
• Project management experience and certifications such as PMP or CAPM preferred.
• Existing knowledge of the regulated life science marketplace.

Responsibilities

• Manage client requests for the PSC Software Implementation Team.
• Ensure Service Level Agreement commitments to clients are met.
• Conduct System Administration training sessions with clients.

Skills

SaaS customer implementation

Project management

Excellent communication

Time management

Adaptability

Education

Bachelor’s Degree in Computer Science or Computer Engineering

Tools

JIRA

Freshdesk

Job description

PSC Software, a division of PSC Biotech, is a leading provider of cutting-edge, cloud-based quality management and regulatory compliance solutions. Our software helps organizations streamline processes, ensure compliance, and improves overall efficiency, delivering exceptional value to our clients. With specialization in meeting the needs of pharmaceutical, medical device, and other highly regulated industries.

At PSC Software, we are passionate about providing innovative software solutions that empower businesses to achieve their full potential.

Your Role

The Project Implementation Manager III is responsible for managing client requests for the PSC Software™ Implementation Team. The incumbent is also responsible and accountable for the execution of the PSC mission, 'to maintain the integrity and professionalism of our products and services while enabling steady growth and development.' This is a remote position based in Toronto, Canada.

• Works with the USA-based Sr. Program Manager, Implementations to meet and exceed Project Goals for customers primarily in the USA Central and Eastern time zone.
• Ensures that Service Level Agreement (SLA) commitments to clients are met.
• Exceptional attention to detail and masters the ability to manage multiple project streams simultaneously and prioritize responsibilities.
• Embraces accountability for the client’s projects from end-to-end; oversees the successful execution of those initiatives by the implementation engineers.
• Effectively partners and collaborates with the Business Development team on potential new customer implementations by assisting in requirement gathering
• Maintains comprehensive knowledge of ACE, ACE Essentials, and Audit Utopia features.
• Contributes to the development and maintenance of client training materials and videos.
• Gathers and maintains client requirements.
• Manages proper estimates are being prepared and approved for clients.
• Manages the timeline to deliver client required documentation, such as Validation Plan, Requirement Specifications, Configuration Specifications, Performance Qualification Test Results, and Validation Summary Report.
• Conducts System Administration training sessions with new and existing clients.
• Manages on-going support relationship with the client through internal support tools, such as JIRA and Freshdesk.
• Manages upgrades with clients to include demoing features and answering questions.
• Ability to quickly ramp up, learn new software, and build experience on-the-job.
• Acts as the key champion and escalates issues as needed.
• Leads the hand-off from Business Development, including Project Kick off meetings, training, timeline setting and management, progress tracking, status updates, weekly meetings, and customer training and go-live efforts.
• Accountable for client satisfaction and successful project delivery.
• Ability to travel as needed.
• Other duties as assigned.

Requirements

• Bachelor’s Degree in Computer Science or Computer Engineering or equivalent experience required.
• 5-7 years of experience in SaaS customer implementation, service and support, and project management.
• Project management experience and certifications such as PMP or CAPM preferred.
• Existing knowledge of the regulated life science marketplace.
• Existing knowledge of life science enterprise Software-as-a-Service.
• Highly organized in planning and time management, with the ability to multi-task.
• Excellent communication and people skills.
• Demonstrated ability to delegate.
• Flexible, adaptable, and can work productively across various time zones where customers may be located.

Benefits

Offering a full suite of benefits, PSC Biotech™ is firmly focused on diligently investing in our employees who enable our company to fulfill our mission and achieve success. We want to promote balance, so you not only enjoy your work, but also have the time and resources to live your life happy and healthy.

• Medical, Dental, and Vision - PSC pays 100% of all qualifying employee medical premiums and 50% for qualifying dependents
• Insurance options for Employee Assistance Programs, Basic Life Insurance, Short/Long Term Disability and more.
• PTO, Sick Time, and Paid Holidays
• Registered Retirement Savings Plan
• Education Assistance
• Pet Insurance
• Fitness Benefits (Membership discounts and other perks/services at qualifying gyms like Anytime Fitness, 24-Hour Fitness, and more)
• Financial Perks and Discounts

Equal Opportunity Employment Statement

PSC is committed to is committed to a policy of Equal Employment Opportunity with respect to all employees, interns, and applicants for employment. Consistent with this commitment, our policy is to comply with all applicable federal, state and local laws concerning employment discrimination. Accordingly, the Company prohibits discrimination against qualified employees, interns and applicants in all aspects of employment including, but not limited to: recruitment, interviewing, hiring (or failure or refusal to hire), evaluation, compensation, promotion, job assignment, transfer, demotion, training, leaves of absence, layoff, benefits, use of facilities, working conditions, termination and employer-sponsored activities and programs, including wellness, social and recreational programs. Employment decisions will be made without regard to an applicant’s, employee’s, or intern’s actual or perceived: race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or any other status protected by law.