Programmatic Solutions Consultant, Amazon Ads

Amazon Ads; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading digital advertising platform is looking for a Programmatic Solutions Consultant in Toronto to enhance customer engagement with their DSP. This role requires expertise in programmatic advertising, ensuring clients maximize their usage of the platform. Candidates should have 4+ years in consultative roles and a Bachelor's in marketing or related fields. This full-time position emphasizes effective communication and strong organizational skills.

Qualifications

• 4 years of experience in programmatic advertising in a consultative role.
• Experience in digital advertising and client-facing roles.
• Experience with annual brand and media planning.
• Experience with operational aspects of programmatic advertising technologies.
• Ability to effectively present and communicate with B2B customers.
• Fluency in English.

Responsibilities

• Owning the relationship with programmatic trading desk managers.
• Providing onboarding trade desk support and feature training.
• Analyzing and interpreting data to identify improvement areas.
• Driving the evolution of Amazon DSP through customer feedback.
• Defining and improving processes for team efficiency.

Skills

Organizational Management

Presentation Skills

Agile

SAFe

AWS

Solution Architecture

Conflict Management

Data Management

Scrum

Team Management

Pre-sales

Management Consulting

Education

Bachelor's degree in marketing communications or equivalent work experience

Job description

Amazon Ads is looking for a Programmatic Solutions Consultant to support customers using our demand-side platform Amazon DSP.

As a Programmatic Solutions Consultant (PSC) you will manage the end-to-end experience of our enterprise customer known as programmatic trading desks. You will drive success by developing customer expertise in our programmatic advertising DSP. The Programmatic Solutions Consultant has experience in advertising technology and the programmatic advertising domain and is leveraging this expertise to help our customers meet and exceed their business this customer-facing role you will work closely with programmatic traders at agencies / advertisers as well as Amazon Ads internal sales product and support teams to address customer needs.

Key Job Responsibilities

• Owning the relationship with programmatic trading desk managers engaging with multiple customer organizational levels to understand business objectives
• Providing services such as onboarding trade desk support plans feature training continuous product usage consultation and industry best practices
• Analyzing and interpreting data to identify improvement areas root causes and formulate enablement and adoption recommendations
• Driving the evolution of Amazon DSP by assisting customers with product beta participation capturing customer feedback and collaborating closely with cross-functional Amazon teams (Product Management Engineering Analytics and Specialists)
• Defining and improving processes and tools for the Programmatic Solutions Consultant team to better serve customers

A Day in the Life

A typical PSC engagement with our customers could include onboarding new traders delivering trainings on new product features assisting a customer with a beta feature consulting in business strategy and planning discussions providing oversight in execution of campaign strategy developing campaign optimization recommendations and monitoring their impact conducting deep dives to determine root causes of issues and informing customers of the best course of action.

You will advocate for customer in internal forums provide troubleshooting support and triage when needed and simplify and propagate customer feedback to inform product and services design. PSCs operate as trusted advisors to customers every day and ensure customers gradually develop into a proficient users of our DSP who see Amazon DSP as their preferred means to their goals.

You will be passionate about understanding customer objectives and address them using our book of services and engagement best practices to drive adoption of Amazon technologies. Your ownership curiosity and domain knowledge will allow you to comprehensively understand the details of our offerings and be able to speak to these to our customers with passion authority empathy and clarity.

About the Team

Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300 million worldwide active customer accounts and first-party insights based on shopping streaming and browsing signals brands can craft relevant campaigns that enhance customer experiences. Our solutions on services like Twitch, IMDb TV, Alexa, Amazon Music and partnerships with third-party publishers and exchanges make Amazon Ads the ultimate amplifier for brands to reach the right audiences in the right places both on and off Amazon.

Qualifications

• 4 years of experience in programmatic advertising in a consultative role providing hands-on customer service
• Experience in digital advertising and client facing roles
• Experience with annual brand and media planning
• Experience (technical and operational) with multiple domain areas of programmatic advertising technologies (DSP RTB bid shading machine learning optimization ad verification ad tracking ad attribution bidding engines second-price vs first-price auctions pixel and tag managers cookies viewability etc.)
• Experience in digital advertising and client facing roles with a focus on data analysis
• Experience owning relationships with programmatic decision makers
• Experience with annual brand planning and media planning
• Ability to effectively present to and confidently communicate with business-to-business (B2B) customers including facilitating onboarding and training or presenting plans to customer leadership (e.g. Head of Programmatic at an agency or advertiser)
• Bachelors degree in marketing communications or equivalent work experience
• Fluency in English
• Experience in e-commerce or online advertising
• Experience in omni-channel marketing search engine marketing or search engine optimization
• Experience in digital analytics and / or DMP CDP
• Vertical specialization (e.g. in entertainment automotive etc.) within programmatic advertising
• Proficient oral and written communication skills with ability to establish credibility with technical and non-technical business owners
• Organizational skills including prioritizing scheduling time management and meeting deadlines

Key Skills

Organizational Management, Presentation Skills, Agile, SAFe, AWS, Solution Architecture, Conflict Management, Data Management, Scrum, Team Management, Pre-sales, Management Consulting

Employment Details

Employment Type: Full-Time
Experience: years
Vacancy: 1

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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